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BUD-311
Level 1: Cadet

I cannot believe the only way to contact Telstra these days is by chatting online. What a horrible service. I'm unable to receive calls on 2 out of my 3 lines and I need to sit and wait for a chat. I am not a 16 year old. I am a business with an urge ...

Dan6666
Level 1: Cadet

Have been trying for 2 days to fix with you guys keep getting transferred to India !! Not happy . Last chance 

ROB208
Level 1: Cadet

 is wrong with nbn and Telstra support ? they both don't work .been trying to get answers no response how about some service that we pay for

NeilM2
Level 1: Cadet

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

RYUSHIDOMAN
Level 1: Cadet

Ring 132000 and computer requests mobile number to sms. Do not have a mobile so it just hangs up??? Great service Telstra How do I dispute account if you will not allow me to talk to a human?

RYUSHIDOMAN
Level 1: Cadet

I came back from lunch and emails not showing up . pushed the button and their are tn emails . Bigpond will not let my mail programs import them??

Darren558
Level 2: Rookie

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

jeffr
Level 4: Private Eye

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

Olek
Level 2: Rookie

I called last saturday because I have a client who's email account is suspended, nobody answers except for that smug recording you have, I get sent a link to start a chat, still awaiting a reply two days later. Today I attend a client's business, the ...

RockyRock10
Level 1: Cadet

Just wondering why are connections so slow. It will be over 3 months by the time we get our current NBN connection moved over to Telstra. I also just found out they are going to charge $240 to do this connection. Where do I go to question any of this ...

NeilM2
Level 1: Cadet

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

Darren558
Level 2: Rookie

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

jeffr
Level 4: Private Eye

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

SM3142
Level 2: Rookie

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

Golferlady
Level 3: Gumshoe

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

Dan6666
Level 1: Cadet

Have been trying for 2 days to fix with you guys keep getting transferred to India !! Not happy . Last chance 

RYUSHIDOMAN
Level 1: Cadet

Ring 132000 and computer requests mobile number to sms. Do not have a mobile so it just hangs up??? Great service Telstra How do I dispute account if you will not allow me to talk to a human?

RYUSHIDOMAN
Level 1: Cadet

I came back from lunch and emails not showing up . pushed the button and their are tn emails . Bigpond will not let my mail programs import them??

LM231
Level 1: Cadet

Greetings to you in 2020 Our wifi stopped working yesterday and Telstra isn’t responding to our messages. Our devices can detect the modem but the server doesn’t appear to be responding. Our bills are all paid. Has Telstra cut us off accidentally, do ...

JakeF01
Level 1: Cadet

Since the beginning of August, the Ping i have been receiving has increased from around 18ms to 30ms from the Telstra Sunshine Coast and Brisbane servers. I live in Townsville, is there any reason as to why this has happened?I don't think its cause o ...

PMBS
Level 1: Cadet

Is anyone in Edithvale having mobile phone outage in Edithvale, Vict.

Rajeev2
Level 1: Cadet

I have had no internet for three days and been trying to reach you to get some sort of support to fix this. Can anyone resolve this issue?

DOX1
Level 1: Cadet

I cant seem to work out how to set up an email account with my new business NBN service. How is this done?

joetam
Level 1: Cadet

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

Design_66
Level 1: Cadet

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

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