dhtekkz
Level 2: Rookie

Cellualar data not working on Windows 10

 I could not turn on my Cellular data using my Telstra Simcard on my Windows 10 Dell laptop. Please help how to solve this issue.

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10 REPLIES 10
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Cellualar data not working on Windows 10

Is that a new SIM or one you have used previously? That message looks like a PIN number request for the SIM card - was one set or provided? You might need to go into the Windows Network and Internet settings area, Mobile area and see if there is a setting there or the PIN?

 

Or put the SIM into another device (the previous device if you are re-using a SIM, like a mobile broadband modem) and turn off the PIN...

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
dhtekkz
Level 2: Rookie

Re: Cellualar data not working on Windows 10

I was previously using the Simcard, it is working when inserted in the mobile phone as well.

I will try to check if there is a PIN ( never had entered one before).

Should it not work , should I request a replacement simcard from Telstra?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cellualar data not working on Windows 10

A new SIM generally won;t fix this problem. The first step would be to update the WWAN drivers on your laptop.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Cellualar data not working on Windows 10

As @Jupiter mentioned, you should check that you have the latest drivers for your Dell Laptop WWAN (Cellular device).

 

When you put the SIM into a phone and then power up that phone, you don't get any prompts for a PIN? Has it been used in any device? Does the Mobile connection configuration include the ability to add/change an APN?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
dhtekkz
Level 2: Rookie

Re: Cellualar data not working on Windows 10

The Cellular icon in the laptop shows Telstra but there is no Signal detected(no solid bars).

No it does not prompt for a pin as well.

I tried going advanced option and changing the APN to telstra.internet and testra.wap and both does not work.

The drivers are all updated as checked.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Cellualar data not working on Windows 10

OK. How long since you did a restart?

 

In Network and Internet Setting, under Mobile..  do you see a Telstra logo? with a connect button underneath?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
dhtekkz
Level 2: Rookie

Re: Cellualar data not working on Windows 10

There is no Connect button.

It just says Telstra - Off 

 

 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Cellualar data not working on Windows 10

That's odd..  is the 'Off' clickable? Does it change anything?

 

On my Surface Go, with a Telstra SIM installed in the Mobile section I see Telstra (LTE) and the big T logo, with Disconnected below and then a Connect button..  if I click on Advanced options (a bit further down), I see

- Moble connection profile is set to Telstra

- Set to Metered connection is enabled

 

And then a bit furthe down under:

- Internet APN - Default APN is Applied

- Attach APN - APN for LTE: telstra.internet

 

Then under Properties there is a lot of information about the SIM card itself..

 

Do you see that sort of information?

 

I still think that perhaps the WWAN driver is not correct - have you updated using Windows update or have you gone to the Dell Support and found their own WWAN driver for the laptop you have and installed that? (Dell quite often have their own drivers for modules)..

 

Also, have you got the SIM properly inserted? Tried cleaning the gold contacts?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cellualar data not working on Windows 10

It can also occasionally require a manufacturer's firmware (the WWAN module manufacturer - normally Sierra Wireless) update for the WWAN driver as well to get it working.

 

There has also been the odd instance of the antenna wires not being connected to the WWAN module as well.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Cellualar data not working on Windows 10

@Jupiter  Yep..  have come across a few install errors over the years, but modern manufacturing/qa has reduced them..  

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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