FTTN replaced with HFC. Connection queries.

[Anthony320]

Hi all, Bit of a weird issue

I have upgraded from ADSL to a FTTN NBN connection and now no computers on my network will connect to a remote VPN server. I obviously don’t need any port forwards as it is outgoing data.
i have tried differ modem/router and still does not work. If i use my 4G LTE Router on the network, it works but its not a permanent solution as the 4G External ip changes.
Any ideas???

Regards

Anthony

[cf4]

It could the VPN server site might be blocked by Telstra Broadband Protect. You could bypass Broadband protect by using a custom DNS on your devices. If IPv6 is enabled on device will also have change the IPv6 DNS or disable LAN IPv6 in the modem.

[Anthony320]

Hi Cf4,
That makes sense, Can i use Googles DNS 8.8.8.8 to bypass it?

[cf4]

Yes you could use Google DNS 8.8.8.8 to bypass Telstra Broadband protect.

[Anthony320]

Alright so i tried changing the DNS server on the actual pc and changed to google but the VPN still would not connect. Any other ideas or even who i would call at telstra to look into it

[Renee]

Hi Anthony320,

If you are finding the troubleshooting is not working, you can contact our NBN Assurance Team via 1800834273 to report the problems you are having with your VPN connectivity.

Let me know how you go.