NeilM2
Level 1: Cadet

Have not received order

Answered

Hello

Order was placed back on 14Sept 2020. Online order number SMB51430096.

Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.

Very frustrating. What is going on?

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Have not received order

Nobody at Crowdsupport has access to account information or billing systems.

 

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

It can take a few hours to get a response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Have not received order

Nobody at Crowdsupport has access to account information or billing systems.

 

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

It can take a few hours to get a response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Yellow46
Level 2: Rookie

Re: Have not received order

Thats just a Temporary Order number, for it to be finalised and shipped it's  "x-xxxxxxxxxxxx"

 

They've been very slow at processing orders lately, so maybe re-submit it?

MartinN
Support Team
Support Team

Re: Have not received order

You will need to follow up with us (if you haven't already) so that that things can proceed. Sometimes things can go wrong with the ID provided or otherwise. 

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