Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Ping issues Richmond HCF cable Adelaide SA
- 0 Likes
- 512 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Ping issues Richmond HCF cable Adelaide SA
If an escalation was sent to NBN with a technician request but NBN are not able to see a network fault remotely then they will usually cancel the appointment. If the faults team have already changed things like the modem and NTD if installed then there may be some alternate tests or extra data needed before NBN will followup.
As the appointment was cancelled already the faults team should be able to find out why in the notes so that further troubleshooting can be done.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- 0 Likes
- 0 Replies