Ping issues Richmond HCF cable Adelaide SA

[RIcHI3]

I am having hell. Ever since the NBN Co have started playing with the HCF cable in my area I have not had a reliable internet service. My ping (ms) spikes every 5-10 minutes to 2000ms. I have been on the phone to Telstra platinum support for hours, and each time they say it should be fixed. They then arranged for a tech to come out, then cancelled the tech with no explanation. I can’t run my business or household like this. I can barely load my uni lectures or visit a webpage.

[AlistairQWA]

Hi RIcHI3

If an escalation was sent to NBN with a technician request but NBN are not able to see a network fault remotely then they will usually cancel the appointment. If the faults team have already changed things like the modem and NTD if installed then there may be some alternate tests or extra data needed before NBN will followup.

As the appointment was cancelled already the faults team should be able to find out why in the notes so that further troubleshooting can be done.

- AlistairQWA