flare
Level 2: Rookie

Route to Servers in Malaysia

Hi,

 

We use Telstra NBN as our primary connection and TPG as our backup.

 

We notice the route taken by TPG to some of our servers in Asia (Malaysia) is shorter than the route taken by Telstra, trace round trip for TPG is usually less and 130ms while for Telstra it is always over 210ms.

 

Telstra, is there anyway to improve your route as the additional hops and increased latency severly effects our VPN connections and data transfer rates.

 

TELSTRA
Target IP: 110.74.xxx.xxx
Date/Time: 12/09/2021 1:00:12 PM - 12/09/2021 1:10:12 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 5 0 2.24 20.82 10.81 gateway.ab02.canberra.asp.telstra.net [58.162.26.178]
2 5 0 1.96 42.24 12.90 rca2-e-043.canberra.telstra.net [203.14.0.4]
3 5 0 2.58 3.53 3.05 interface.civ-core2.canberra.telstra.net [203.50.6.50]
4 5 0 9.58 12.56 10.22 Bundle-Ether2.chw-core10.sydney.telstra.net [203.50.6.113]
5 5 0 9.94 10.91 10.58 bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
6 5 0 8.96 11.26 9.54 203.50.13.98 [203.50.13.98]
7 5 0 9.21 13.34 10.45 203.50.13.98 [203.50.13.98]
8 5 0 10.01 13.14 11.48 i-10203.sydp-core04.telstraglobal.net [202.84.222.169]
9 5 0 145.16 146.03 145.47 i-10203.sydp-core04.telstraglobal.net [202.84.222.169]
10 5 0 144.52 146.00 145.16 i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
11 5 0 144.57 148.60 145.75 i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
12 5 0 144.23 145.95 144.79 i-92.eqnx03.telstraglobal.net [202.84.247.17]
13 5 0 144.00 144.84 144.42 64.86.160.0 [64.86.160.0]
14 5 0 205.85 206.80 206.17 64.86.160.3 [64.86.160.3]
15 5 0 206.31 207.13 206.80 if-ae-18-2.tcore2.sv1-santaclara.as6453.net [63.243.205.73]
16 5 0 209.60 213.96 211.65 if-et-5-2.hcore1.kv8-chiba.as6453.net [209.58.86.143]
17 5 0 207.67 213.43 210.00 if-ae-21-2.tcore1.tv2-tokyo.as6453.net [120.29.217.66]
18 5 0 209.01 212.82 210.09 if-ae-44-2.tcore1.svq-singapore.as6453.net [120.29.215.102]
19 5 0 215.61 217.36 216.07 211.25.221.158 [211.25.221.158]
20 5 0 216.52 218.58 218.05 61.11.212.78 [61.11.212.78]
21 5 0 216.73 217.46 217.25 61.11.210.114 [61.11.210.114]
22 5 0 214.24 214.93 214.72 gi-0-1.cr-gw-2-mah.my.aims.my [124.158.228.6]
23 5 0 216.14 217.22 216.68 te-1-0-0-22.edge-1-gw-cj1.my.aims.my [110.74.160.119]
24 5 0 220.17 220.61 220.37 110.74.138.97 [110.74.138.97]
25 5 0 214.83 215.82 215.40 xxx.xxx.xxx [110.74.xxx.xxx]

TPG
Target IP: 110.74.xxx.xxx
Date/Time: 12/09/2021 1:02:43 PM - 12/09/2021 1:12:43 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 25 0 0.65 1.53 1.10 192.168.100.253 [192.168.100.253]
2 25 0 2.50 16.85 4.23 27-33-64-105.static.tpgi.com.au [27.33.64.105]
3 25 0 2.66 17.74 5.43 au-ac-3138-ipg-01-eth2-2003.tpgi.com.au [203.221.241.13]
4 25 0 98.62 110.31 100.02 cbr-trn-nor-crt1-he-0-0-0-20.tpg.com.au [60.240.23.1]
5 25 0 98.08 109.63 102.73 202.7.173.69 [202.7.173.69]
6 25 0 97.70 100.51 98.63 per-apt-stg-crt1-Hu-0-2-0-2.tpg.com.au [202.7.162.134]
7 25 0 98.23 109.81 99.87 sin-eqx-aye-int1-Hu-0-0-0-20.tpg.com.au [203.219.107.114]
8 25 0 98.23 107.55 99.41 ix-be-11.ecore3.esin4-singapore.as6453.net [180.87.108.134]
9 25 0 98.11 100.81 98.79 if-be-47-2.ecore2.esin4-singapore.as6453.net [180.87.108.193]
10 25 0 98.06 101.00 98.95 180.87.107.0 [180.87.107.0]
11 25 0 97.99 115.35 101.92 if-ae-46-2.thar1.svq-singapore.as6453.net [120.29.214.10]
12 24 100 0 0 0 [-]
13 25 0 225.29 236.43 227.91 223.28.43.86 [223.28.43.86]
14 31 0 215.49 226.51 224.03 211.25.221.158 [211.25.221.158]
15 31 0 214.98 233.76 226.79 61.11.212.78 [61.11.212.78]
16 31 0 216.73 230.76 224.27 61.11.210.114 [61.11.210.114]
17 31 0 214.24 225.75 222.83 gi-0-1.cr-gw-2-mah.my.aims.my [124.158.228.6]
18 25 0 105.73 109.23 106.55 te-0-0-0-21.edge-1-gw-cj1.my.aims.my [110.74.160.87]
19 31 0 106.15 220.61 129.00 110.74.138.97 [110.74.138.97]
20 31 0 105.61 215.82 127.72 xxx.xxx.xxx [110.74.xxx.xxx]

 

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4 REPLIES 4
JessicaCL
Support Team
Support Team

Re: Route to Servers in Malaysia

Best to chat with our tech team for this one on the My Telstra app and they'll look into it further.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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flare
Level 2: Rookie

Re: Route to Servers in Malaysia

Hi Jessica,

 

Thank you, will get in touch via the app.

flare
Level 2: Rookie

Re: Route to Servers in Malaysia

Hi Jessica,

 

This morning we had a lot problems connecting to our sites because of packet loss at the TATA hop.

 

Target Name: 
IP: 110.74.xxx.xxx
Date/Time: 20/09/2021 9:43:42 AM - 20/09/2021 9:53:42 AM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 7 0 2.04 4.51 2.86 gateway.ab02.canberra.asp.telstra.net [58.162.26.178]
2 7 0 2.13 41.20 9.49 rca2-e-043.canberra.telstra.net [203.14.0.4]
3 7 0 2.92 4.63 3.69 interface.civ-core2.canberra.telstra.net [203.50.6.50]
4 7 0 9.60 10.55 10.10 Bundle-Ether2.chw-core10.sydney.telstra.net [203.50.6.113]
5 7 0 9.51 12.72 10.76 bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
6 7 0 9.71 11.55 10.57 203.50.13.98 [203.50.13.98]
7 7 0 9.44 11.99 10.81 203.50.13.98 [203.50.13.98]
8 7 0 9.30 12.20 11.11 i-10203.sydp-core04.telstraglobal.net [202.84.222.169]
9 7 0 145.31 147.02 146.09 i-10203.sydp-core04.telstraglobal.net [202.84.222.169]
10 7 0 144.91 146.52 145.90 i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
11 7 0 144.61 147.38 146.10 i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
12 7 0 143.94 146.42 145.00 i-92.eqnx03.telstraglobal.net [202.84.247.17]
13 7 0 144.37 144.63 144.53 64.86.160.0 [64.86.160.0]
14 7 0 213.06 220.93 214.32 64.86.160.3 [64.86.160.3]
15 7 0 205.47 210.71 207.05 if-ae-18-2.tcore2.sv1-santaclara.as6453.net [63.243.205.73]
16 7 0 208.80 219.03 211.87 if-et-5-2.hcore1.kv8-chiba.as6453.net [209.58.86.143]
17 7 0 218.34 229.94 221.63 if-et-1-2.hcore2.kv8-chiba.as6453.net [120.29.211.3]
18 5 60 209.27 209.53 209.40 if-ae-36-55.tcore1.svw-singapore.as6453.net [180.87.12.110]
19 6 50 210.57 211.24 210.89 if-ae-11-2.thar1.svq-singapore.as6453.net [180.87.98.37]
20 7 0 217.51 219.73 219.27 61.11.212.78 [61.11.212.78]
21 7 0 218.59 219.36 218.92 61.11.210.114 [61.11.210.114]
22 7 0 215.77 216.71 216.42 gi-0-1.cr-gw-2-mah.my.aims.my [124.158.228.6]
23 7 0 218.04 218.53 218.28 te-1-0-0-22.edge-1-gw-cj1.my.aims.my [110.74.160.119]
24 7 0 221.42 222.16 221.85 110.74.138.97 [110.74.138.97]
25 7 0 216.98 217.56 217.19 secure.techbyte.co [110.74.xxx.xxx]

 

Trying to explain the problem to the agents on My Telstra App is an absolute nightmare as they only seem to know how to address simple problems and keep asking us to reboot our router or if they can reset the port 😞

ProfessorPhone
Level 23: Superhero

Re: Route to Servers in Malaysia

The internet that Telstra now sell is managed by NBN and their own infrastructure.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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