mathy
Level 1: Cadet

Telstra.extranet

I have a Business Account and have multiple data sim cards under the same account and they have added Telstra extranet services to all my sim cards until early November. However, i purchased two more sim cards and requested them to add MICA code GPTEXB3 to get a dynamic public ip for the Simcard. They have rejected the request saying this is only available for Enterprise customers. I have added these same services for all my 5 sim cards all of a sudden they reject the request?? how can i resolve this issue ?? everytime I call the billing team i have to explain the same from the beginning and there is no proper communication between the teams in Telstra its a shame for such big organisation 

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PoppySean
Support Team
Support Team

Re: Telstra.extranet

Hi Mathy, as much as I'd love to set the code up for you, we don't have the access from here. Try calling 132999 and select option 3 for mobile faults, they should be able to add this code no problem for you. They are available 7am to 11pm AEDST.

 

 

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