RYUSHIDOMAN
Level 3: Gumshoe

Tesltra will not answer phone BIlling 132000

Ring 132000 and computer requests mobile number to sms. Do not have a mobile so it just hangs up??? Great service Telstra How do I dispute account if you will not allow me to talk to a human?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Toriee
Support Team
Support Team

Re: Tesltra will not answer phone BIlling 132000

Hey @RYUSHIDOMAN 

 

Right now, the quickest way to speak to a person at Telstra (aside from me) is through the My Telstra App. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/m57fs;

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

iPat91
Support Team
Support Team

Re: Tesltra will not answer phone BIlling 132000

You can query or dispute any bill charges by filling in this form: https://tel.st/urbaj

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Jays444
Level 1: Cadet

Re: Tesltra will not answer phone BIlling 132000

I sent a message on the My Telstra App FOUR DAYS AGO and still haven’t received a response.  Why is it so difficult to get through to an actual human? 

Fredrina
Level 1: Cadet

Re: Tesltra will not answer phone BIlling 132000

Doesn't work. 24/7 is "unavailable". Ring the number, and you wait over 2 hours before hanging up in frustration. This is a telecommunications company.

My Telstra

Manage your business services on your mobile with the My Telstra app.

Find out more