Level 1: Cadet

TG797n v3 - connection keeps dropping

I am having trouble with my internet which keeps dropping out - it does not matter if I am connected using WiFi or Ethernet as it all goes out at the same time.


I am using a TG797n v3 gateway.  When the internet drops out, it automatically brings up the basic gateway screen with a listing of what devices are connected and how (WiFi or Ethernet/Wired).


This is so frustrating as it has been happening more and more frequently of late and I need a reliable internet connection for my business.


I have restarted the device multiple times however I still keep getting this problem.


Anyone else had this issue and how did you fix it?  Thanks.

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Telstra (Retired)
Telstra (Retired)

Re: TG797n v3 - connection keeps dropping

Hi KarenJoy69


That would be rather frustrating I agree. 


You might be best to try these tips,

 How to perform an Isolation Test 

 How To Change your ADSL Line Profile

 Re: What to do if your broadband service is interrupted 


and if there is no improvement, please speak with our 24x7 Technical Support Team on 133933 



Kind Regards Smiley Happy

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