Level 1: Cadet

Why did Telstra turn off My Copper Wire from my NBN Fixed Wireless

As a consequence of turning off my fixed copper wire phone line I cannot receive or send faxes. I can still make and receive phone calls but not faxes. Why has this happened?

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Level 23: Superhero
Level 23: Superhero

Re: Why did Telstra turn off My Copper Wire from my NBN Fixed Wireless

Just to clarify does your phone connect to a green phone port in the back of your modem, which conects to the NBN box on the wall or does it still connect to phone socket on the wall?

If its connecting to the back of your modem then your copper line would have been disconnected. In general fax doesnt work on consumer NBN unless you have NBN FTTP or if the copper line stays active on fixed wireless.
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