Level 1: Cadet

Worse customer service (VERY DISRESPECTFUL STAFF)

The guy I was forwarded to was EXTREMELY EXTREMELY Rude, continuously spoke over me then when I have him an example of how I've been understanding regarding Telstra... He started speaking over me and said I need to speak to someone else to vent..... (Wth?) I wasn't rude nor spoke in a manner that might come across rude.. After telling me he'll get someone I can vent to to call me back he just rushed off the phone... (Hung up)

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Worse customer service (VERY DISRESPECTFUL STAFF)

Hi @Nomi83


Thanks for reaching out and I'm really sorry to hear you've experience this, it's certainly not the service we wish to provide our customers and I can appreciate your frustration. 


Were there any outstanding matters I can assist with today? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

My Telstra

Manage your business services on your mobile with the My Telstra app.

Find out more