Business Plans & Rates

Does anyone know what happens to existing mobile SIM and data SIM contracts when they expire? Will they automatically just 'stay the same'? (Ie. same monthly cost will be billed, same service provided) There is currently no way to contact Telstra to ...

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

We have learnt to understand that Telstra One Number is now available for all accounts including business accounts. I am faced with a new challenge in trying to convince the business that $5 a month is business justified and not just a luxury additio ...

When will Telstra One Number be available for Apple Watch Cellular users on a corporate plan? It is currently only available to consumer and small business customers.

Anyone else been kept with no broadband and no solution for 12 days after cessation of ADSL2+ service and complete failure to activate the Telstra Business on NBN?We've had sync all the time and tried 2 Telstra Gateway Pro modems and also two NBN-com ...

If you want to change your Call Diversion and Call Forwarding settings, just follow these simple steps.   To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *21
3. Key in the number you want your calls for ...

Hi, I just received my Nokia Lumia 920 and called up to have my new sim activated as my old sim wasn't a nano sim card and was told it will take between 5-24 hours for the sim to be activated. I am an existing telstra business customer, I ordered a n ...

Hello everyone, I have some questions about the business bundle service. After called Telstra for several times, I found different stuff gave me different answers. Maybe someone from the forum can give me the information that not misleading.  I signe ...

These days we have a Personal Identification Number (PIN) for many things, including your mobile phone. After we turn our mobile phones on more often than not you are required to enter you PIN. If you are like me I rarely turn off my mobile therefore ...

Hi People, I'm trying to set up a Telstra Business Email address on an Android mobile.  The issue I'm having is not related to the handset as I've tried to set the same email account setup process on several models (just in case). The email address i ...

We get RoboCalls to our mobiles and we can block them on an iPhone but the call still goes through to VoiceMail (101), the VoiceMail record is usually 30 seconds of silence. How do we block the call completely so it is dropped immediately and doesn't ...

I got  a voicemail from "Telstra Credit Management" asking me to call them on 1800 816 025. Normally when I miss a call from you guys, someone calls me by name but this wasn't the case... is this legit?

Hi there.  I am encounternig a nightmare experience with on of Telstra Held order management right now and I don`t know what to do. Telstra crowd support is my last hope. I hope someone from Telstra team see this and inform me what is happening right ...

Missed a call saying they had an "important message" about my business account from 02 82911000.. Rang back at 1800 779 186 and they tell me they're going to look up my account, ask for name, phone number, landline number etc! Why would they need all ...

Can you please advise when the 3G WiFi Modem service will be up and running for Broadbeach.  It has now been 7 days and my Merchant and I have been loosing business/money.  There is still no TBA on the outage page, please let me know what is happenin ...

I have a client whom for the past few years has been using Telstra's Text Buddy to communicate with customers using their Telstra mobile numbers. Recently I found that the Text Buddy information page has vanished from Telstra's website. My client has ...

I switched from voda to telstra today but the new sim card is yet to activate. It's already been 9hrs. My vodafone one continues to work..

Hi, I'm overseas and left my telstra sim card home as I got a sim for my phone here. I noticed on my account I have lots of 101 messages on my telstra sim. Am I able to find out the numbers through my account so I can call from overseas?

Hi guys,im a bit frustrated at the moment being a business account holder and not getting very far with various requests on how to upgrade my phone using the new phone feeling scheme. From what I have been told by 2 phone support people I can't pre o ...

My wife and I run a small business with our Telstra account combining Office 365. If we upgrade the PC's in our office to windows 10 what will we need to do?  

We have our own domain name, but the spf started failing. The SPF entry did include an ip4 subnet, so it looks like telstra changed the addresses of their smpt servers. To prevent this happening again, I'd like to know what the correct include: shoul ...

Hello i have Business ADSL2+ and was wanting to change my line profile but i do no see any options for this in the dashboard anywhere. I also looked in the cust data section. I was wondering if it's possible on a business line? I currently get max sp ...

How do I setup/remove call forwarding on my business landline? Please note, I have dial 0 before I get an outside line.

HiHas anyone else had this problem . . . .We have had a busines account with Telstra for over five years now in our joint partnership names.  A few months ago we approached our local Telstra Business Centre and requested to transfer our business inte ...