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Soupratttt
Level 2: Rookie

I must begin by saying that Telstra business support is by far the worst support I have ever encountered on any company I have had to deal with over 30 years.A month or so I got a IPhone 12Pro Max and also ordered 2 new sims as I already had 2 Busine ...

Andydan
Level 1: Cadet

Hi, I am currently getting 1-2 mbsp with 4 bar of 4g signal at home on my iPhone. With both Optus and Vodaphone sims I get around 100 mbps. I live in the Gold Coast hinterland so this surprises me. Is it worth raising this as an issue or should I jus ...

AB1721
Level 1: Cadet

Hello, How can I change Mobile Plans on "Your Telstra Tools Website". We are a business customer

Macaddict
Level 2: Rookie

Abysmal coveragethis is my BEST in 3 weeks of consistent testing at various times of the day on TELSTRAS SPEED TEST SITE all conversation with Telstra stalls as nobody seems to be able to answer the questionswhat am I getting for what I am paying on ...

dhtekkz
Level 2: Rookie

I'm on the Business Medium Plan.If I travel overseas, I believe my plan has the International Day Pass Is this something I have to pay for before I go overseas?What are the rates for calls and data?

dhtekkz
Level 2: Rookie

We signed up for ten new Samsung 21 phones on the Business Medium Plan for 24 months Should we have gotten 10 new Samsung Watch 3 41mm as well for the EOFY offer? We only got 5 

Disgrace
Level 1: Cadet

i am amazed at the lack of service and response fromTelstra.  Went to my local store at Stud Park and saw the manager who helped me complete a change of ownership form and he verified my identity.  He then emailed the CHOWN form off to Telstra intern ...

JLM2
Level 1: Cadet

Does telstra provide NBN fixed wireless plans for small business.  Most of the plans I have seen on their web site appear to exclude fixed wireless when you read the small print..

BillT
Level 1: Cadet

  I currently have a small mobile plan (with 15Gb bonus data) plus one associated SIM only plan If I upgrade the mobile to a medium plan (to enable 5G) will the capacity of the SIM plan also go up to 5G capacity?

Chiefy2
Level 1: Cadet

Whats the best way to cancel a service . I have tried to do it in a Telstra shop , but they can't do it anymore

PhiRho
Level 1: Cadet

How is this not false advertising and very annoying? PR

DollarBill
Level 1: Cadet

Telstra continually disconnects my connection for my business. I have 5 staff 5 phones I am up to date but Telstra continually claims I owe $319 and disconnects weekly. It takes me two days to reconnect - I obtain promises from  to fix then 48 hours ...

YSC
Level 1: Cadet

Tried downloading my Telstra invoice several times over the last 3 days. Web site keeps saying:"Error: Something went wrong and your bill couldn't be downloaded. Please try again." I can't even contact Telstra about this. Literally can't pay my invoi ...

TheGearbox
Level 1: Cadet

We want to be able to move a company esim number from one mobile phone to another mobile phone as staff rotate through that job.Can we just rescan the same QR code to the new device or do we have to get a new QR code every time we want to move that e ...

stevnita
Level 1: Cadet

 I cannot add my apple watch account to my iphone data account as we have business account. I have already paired my watch with my iphone. When I open the settings to my watch in iphone the part where it says set up your account with main account i ...

MervynPeake
Level 1: Cadet

We are moving into new offices and have attempted to set up a business internet account. My business is in West End, QLD. This area's network is owned by Telstra Velocity.  Telstra Velocity have told me they no longer offer business plans and can onl ...

Corinne10FR
Level 1: Cadet

Hi, I am relocating overseas and my work and continuing to employ me.I use a work mobile which is linked to a 1300 number and I will need to be able to make calls and receive calls as if I am in Australia.What is the most cost effective way for the b ...

Russtynails
Level 2: Rookie

I live rurally, I have adsl (non telstra) i live at the limit from the exchange, about to change bc exetel are removing adsl.  Do i go dodo with no lock in or locked in 2 yrs with telstra?  if in the near future 4g unlimited cap speed increases from ...

Dunc1210
Level 1: Cadet

I have a mobile on a business lease plan which i think has expired.. In the past i received an SMS advising that the plan has ended and i need to follow the link to return the phone . I havent seen any notifications.How do i check and return the phon ...

Goodkam
Level 1: Cadet

Q.  I want to purchase a iPhone 11 outright but need to know how much insurance on the phone will be. 

Crux
Level 1: Cadet

Hey trying to connect my Apple Watch to Acct via Telstra one number. Says to activate via the extras tab anyone know where that is?

contactchris
Level 5: Eagle Eye

I started a Business Contact on 18th Nov 2020 and the billing commenced, yet Telstra records the offical Start Date as 8th Jan 2021. Why add 50 days to my Phone Contract?They also state they cannot change the start date. Convenient that.Is this a Tel ...

Lego82
Level 3: Gumshoe

Why is it so hard to find out if my plan includes 5G

0005
Level 1: Cadet

Hi dose anyone know how I can look at what plan i am on? When I started up the Telstra service guy said that I can switch and change my plan when ever I want on the online service but I have no idea on how to see what plan I am on and how to change i ...

arthur60
Level 1: Cadet

I want to set up a sytem where someone can sms me when they have no credit on their phone .  Can this be done. 

Soupratttt
Level 2: Rookie

I must begin by saying that Telstra business support is by far the worst support I have ever encountered on any company I have had to deal with over 30 years.A month or so I got a IPhone 12Pro Max and also ordered 2 new sims as I already had 2 Busine ...

dhtekkz
Level 2: Rookie

We signed up for ten new Samsung 21 phones on the Business Medium Plan for 24 months Should we have gotten 10 new Samsung Watch 3 41mm as well for the EOFY offer? We only got 5 

JLM2
Level 1: Cadet

Does telstra provide NBN fixed wireless plans for small business.  Most of the plans I have seen on their web site appear to exclude fixed wireless when you read the small print..

YSC
Level 1: Cadet

Tried downloading my Telstra invoice several times over the last 3 days. Web site keeps saying:"Error: Something went wrong and your bill couldn't be downloaded. Please try again." I can't even contact Telstra about this. Literally can't pay my invoi ...

Lego82
Level 3: Gumshoe

Why is it so hard to find out if my plan includes 5G

Tug-Boat
Level 2: Rookie

Does anyone know what happens to existing mobile SIM and data SIM contracts when they expire? Will they automatically just 'stay the same'? (Ie. same monthly cost will be billed, same service provided) There is currently no way to contact Telstra to ...

PaulyD134
Level 1: Cadet

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

Felix_01
Level 2: Rookie

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

Nick0h
Level 1: Cadet

We have learnt to understand that Telstra One Number is now available for all accounts including business accounts. I am faced with a new challenge in trying to convince the business that $5 a month is business justified and not just a luxury additio ...

CCMS
Level 2: Rookie

When will Telstra One Number be available for Apple Watch Cellular users on a corporate plan? It is currently only available to consumer and small business customers.

in-limbo
Level 2: Rookie

Anyone else been kept with no broadband and no solution for 12 days after cessation of ADSL2+ service and complete failure to activate the Telstra Business on NBN?We've had sync all the time and tried 2 Telstra Gateway Pro modems and also two NBN-com ...

Community Manager CrowdSupport Community Manager
Community Manager

If you want to change your Call Diversion and Call Forwarding settings, just follow these simple steps.   To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *21
3. Key in the number you want your calls for ...

gabrielsadaka
Level 1: Cadet

Hi, I just received my Nokia Lumia 920 and called up to have my new sim activated as my old sim wasn't a nano sim card and was told it will take between 5-24 hours for the sim to be activated. I am an existing telstra business customer, I ordered a n ...

Dan3153
Level 1: Cadet

Hello everyone, I have some questions about the business bundle service. After called Telstra for several times, I found different stuff gave me different answers. Maybe someone from the forum can give me the information that not misleading.  I signe ...

LarrySix
Level 3: Gumshoe

These days we have a Personal Identification Number (PIN) for many things, including your mobile phone. After we turn our mobile phones on more often than not you are required to enter you PIN. If you are like me I rarely turn off my mobile therefore ...

iamjimbo
Level 1: Cadet

Hi People, I'm trying to set up a Telstra Business Email address on an Android mobile.  The issue I'm having is not related to the handset as I've tried to set the same email account setup process on several models (just in case). The email address i ...

Metadesign
Level 1: Cadet

We get RoboCalls to our mobiles and we can block them on an iPhone but the call still goes through to VoiceMail (101), the VoiceMail record is usually 30 seconds of silence. How do we block the call completely so it is dropped immediately and doesn't ...

abaaxtynt
Level 1: Cadet

I got  a voicemail from "Telstra Credit Management" asking me to call them on 1800 816 025. Normally when I miss a call from you guys, someone calls me by name but this wasn't the case... is this legit?

Morteza91
Level 2: Rookie

Hi there.  I am encounternig a nightmare experience with on of Telstra Held order management right now and I don`t know what to do. Telstra crowd support is my last hope. I hope someone from Telstra team see this and inform me what is happening right ...

karriemaia
Level 1: Cadet

Missed a call saying they had an "important message" about my business account from 02 82911000.. Rang back at 1800 779 186 and they tell me they're going to look up my account, ask for name, phone number, landline number etc! Why would they need all ...

RapidATM
Level 1: Cadet

Can you please advise when the 3G WiFi Modem service will be up and running for Broadbeach.  It has now been 7 days and my Merchant and I have been loosing business/money.  There is still no TBA on the outage page, please let me know what is happenin ...

atiltman
Level 3: Gumshoe

I have a client whom for the past few years has been using Telstra's Text Buddy to communicate with customers using their Telstra mobile numbers. Recently I found that the Text Buddy information page has vanished from Telstra's website. My client has ...

Monkyh
Level 1: Cadet

I switched from voda to telstra today but the new sim card is yet to activate. It's already been 9hrs. My vodafone one continues to work..

comet23
Level 2: Rookie

Hi, I'm overseas and left my telstra sim card home as I got a sim for my phone here. I noticed on my account I have lots of 101 messages on my telstra sim. Am I able to find out the numbers through my account so I can call from overseas?

iconnect
Level 1: Cadet

Hi guys,im a bit frustrated at the moment being a business account holder and not getting very far with various requests on how to upgrade my phone using the new phone feeling scheme. From what I have been told by 2 phone support people I can't pre o ...

MervynPeake
Level 1: Cadet

We are moving into new offices and have attempted to set up a business internet account. My business is in West End, QLD. This area's network is owned by Telstra Velocity.  Telstra Velocity have told me they no longer offer business plans and can onl ...

Martin2828
Level 1: Cadet

Why has my business paln gone up by $5 without notice

BozzoMozzo
Level 1: Cadet

Have a telstra number that is called a FaxStream Business line. I wish to port away. My understanding is that there is no FaxDuet or enhanced faxstream features. Apparently Faxstream in its basic form simply offers extra features on a PSTN line, most ...

ewargawrg
Level 3: Gumshoe

No matter how you phone them they expect you to 'chat' to some bot. I can't beleive they have no one at Telstra to talk to anymore.

Neillars
Level 1: Cadet

Hi, we have a staff member moving temporarily to NZ and are looking at the best option for our business to reduce the cost of calls to and from Australia to NZ.The staff member has a company mobile phone so we can add an International Day Pass at $5/ ...

Geekcohen
Level 1: Cadet

Is there any larger plan on 4G than what is currently available? Looking for something larger as I work from home running a small business and the house has NBN wireless, looking for something that is a bit faster as I am in IT.

Carly8
Level 1: Cadet

My order number tracking is saying incorrect 

TED533
Level 1: Cadet

HELLO, ABOUT 6 WEEKS AGO OR MORE I SIGNED UOP OIR A NEW PLAN AND IPHONE . I HAVE NOT RECEIVED MY PHONE . PLEASE REPLY TO THIS . 

BreeGribble6
Level 1: Cadet

Hi,I went into a Telstra shop in Mildura to see when my plan would be up as i knew it was close to 24 months... only to be informed that i was actually on a LEASE Plan? How was i not informed of this when my phone was first handed to me? I have alway ...

Azita
Level 1: Cadet

Hey guys, I would like to setup a business account with Telstra. I want to know if Telstra provides this service:

SCENARIO:
1. First customer calls and first phone will get busy.2. Second customer calls and since the first phone is busy, it should redi ...

cooldone
Level 1: Cadet

My mum’s Bigpond businesses email account been hacked she has accounts linked to it.we are concerned people will steal from and do damage to anything they can with her company.She has tried to get hep from Telstra over phone but after an hour they re ...

gas347
Level 1: Cadet

contract start and end dates are blank and have always been blank, please explain and supply me with the correct information please

DMDFA
Level 1: Cadet

I need a telstra sales person who is a franchise specialist to supply my business system 

LynnieMD
Level 1: Cadet

Good morning, I am wondering how long it will be until I receive my bundle for my small business please?  My order number is  SMB80399.  I look forward to hearing from you,  Kind regards, Lyn 

mia12
Level 1: Cadet

I have tying to cancel our $40 a month tech support since January. I have sent various emails, and tried calling but hanging on hold for 40 minutes and more and still not getting through, very frustrating! The 24 chat will not open either! l just wan ...

Rimian
Level 1: Cadet

I went into a Telstra store yesterday to add a new phone onto our account but were told that due to COVID19 they were not able add a phone onto an existing business contract.They could give me a new number but could’t sell me a phone on a contract.Wh ...

saltyseadog
Level 1: Cadet

Hi Guys, Can I get an Xbox bundled into my Small Business account, or do I need to have a Consumer account?

Jainesh
Level 1: Cadet

Hello. 

as part of my contract, I have something called “Business Lease Assure” what does this entitle me to and how does this work? thank you!!

MasonScott
Level 1: Cadet

Hi Guys,Does anyone know of the pricing for 'Telstra Calling for Office 365'?

Brendan726
Level 1: Cadet

My ph number was illegally ported at the end of last month. While I was sorting it out I got an extra 100gb for $60 month on top of my $128 month for 129gb. My account then showed 220gb for 2 days till my bill cycle ended. It then took 5 days it took ...

FrustratedFred
Level 1: Cadet

Hi there,I am frustrated. I am out of my contract and I own my phone, however I want to upgrade ! I have a business mobile so not consumer. The website is extremely user unfriendly.. my experience is really bad.Can anyone suggest how to go about upgr ...

FR101
Level 1: Cadet

Product was hasted and called Conferlink

Trist
Level 1: Cadet

Hi, Just received an email from Telstra saying my new phone will be delayed due to the covid-19 situation.The email says I can track using my order number starting with a "1-".Problem is that my order number doesn't have a "1-" before it and the trac ...

KATE_H
Level 1: Cadet

Hi just wondering if someone can contact me about my order please?Its been a few days and everytime I try to track it, it says no order?

hockey74
Level 1: Cadet

I have just received confirmation of my new domain and I want to know how do i create an email address now

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