Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
i need a solution
This is a copy of the long winded chat online with Telstra with no solution as yet
Page 1
Transcript of 24x7 Chat
A transcript of this secure Chat is retained and may be monitored for coaching purposes. You can view our Privacy Statement at telstra.com.
Please select 'End chat' if you do not wish to proceed.
Colin
You're connected with Colin
Colin
Hi Susie - how can I help?
Susie
I currently have DOT adnd we are moving but the location we are moving to has a home phone
connected , how will this work with DOT
Susie
Account number <deleted for privacy>
Colin
as long as DOT is available a t that new address we can have the number incorporated into the
DOT installation
Susie
Riverside broadband is not available but I am currently on NBN
woreless service
Colin
Susie may i ask you date of birth for security please?
Susie
<deleted for privacy>
Susie
<deleted for privacy>
Colin
and what is the main business number of your DOT service please?
Susie
<deleted for privacy>
Colin
You are well out of contract for DOT so you could simply just cancel it
Colin
Page 2
leave the connection that existis as it exists
Susie
I need the number as I am still conducting business
Susie
Can the business number be incorporated with the home phone service ?
Colin
what is the number where you are moving to please?
Susie
<deleted for privacy>
Susie
or could it be changed to the office number
Colin
just checking that for you now - wont be a moment
Colin
The numbers are at the same exchange - the only difference is that they have different legal
entities as owner - different company names.
Colin
Just need to change the old number into the new address company name and then we can do this
for you
Susie
yes that is correct . So can they be incorporated on one line?
Colin
it will be a matter of either replacing one with the other or you can have the old number redirected
to the new address but that costs $130.00 per year
Colin
did you want to keep the new address phone number as well?
Susie
not sure if it would affect my nbn connection
Colin
it will not effect it at all- it is simply allocating number functions at the exchange
Susie
Page 3
My preference would be to get rid of the <deleted for privacy> and replace with <deleted for privacy> and keep the
current NBN service connected currently to the<deleted for privacy>.
Susie
Is that doable?
Susie
How much notice is required to do this
Colin
certainly you can - its just a matter of changing <deleted for privacy> to match the name on the account for
<deleted for privacy> - is that one a personal or business account?
Susie
It is a personal at the moment but would need to be in the business name
Colin
it would seem thatthe number <deleted for privacy> is with a different provider is that correct?
Susie
no its with Telstra
Susie
<deleted for privacy>
Colin
sorry its the NBN that is confusing the issue - let me clarify for you - wont be a moment
Susie
sure
Colin
sorry - its a little complicated because of NBn and one being business the other personal so I
wanted to clarify before advisng
Susie
that's okay , I thought it would be
Colin
what you would best do is change the DOT account from the business name to the personal - then
cancel the DOT site and have the main business number there kept and replace 0353812293 with
it. does that make sense?
Susie
Page 4
Yes, can I them have what is currently my personal line put in the business name and does my
current home phone plan include no charge for redirecting calls to my mobile
Colin
then that would be opposite - this would involve relocating your DOT service to your new address
and replacing what exists with that - that address would then be changed into the company name
Susie
is DOT available at Riverside
Colin
let me check for you
Colin
should be as far as I can see
Colin
only way to completely confirm is to begin the process of relocation
Susie
okay I think it would be better to just change DOT to personal account and then replace <deleted for privacy>
with <deleted for privacy>
Susie
How do I go about this, how long does it take and can I set a deate for numbers to change.
Susie
Thank you
Colin
ok - I could start this by emailing you the business to consumer change of ownership form - what
is the best email for this please
Susie
<deleted for privacy>
Susie
Can you please also email me a copy of this transcript
Colin
Just had to get the option of a colleague on time frame but , as it is a little on the complicated side,
she expect about a month to complete fully
Colin
transcript will go when you sign off and i will send the form for you asap
Page 5
Susie
where can I find what my home bundle includes.
Susie
what happens to the mobile phone contracts on the account if I swap to consumet
Colin
I can transfer your chat to one of our consumer teams and they can let you know if you like?
Colin
the mobiles can be left as they are but they will need to set up on a separate business account of
their own first- easy thing to do
Susie
is there a form for that
Colin
you will loose the intra account calling feature though
Colin
separating the mobiles onto a separate account I can have that arranged for you easily
Susie
I need to be able to forward calls from the <deleted for privacy> to <deleted for privacy> this is currently included in
my plan
Colin
that could only be done if your current consumer plan includes such a functionality but that i am
unable to advise
Susie
One last question and then can you please hook me up with consumer.
Colin
sure
Susie
Is it possible to have the number <deleted for privacy> redirected indefinitely to <deleted for privacy>
Colin
sure - it would cost $130.00 per year
Colin
would you like to transfer you now?
Page 6
Susie
could I then cancel dot and have the consumer home account transferred onto business acoount.
Colin
i can see no reason why not
Colin
but it would also need to change to business plan
Susie
How could I do that and would I have to select a business plan if I don't have DOT and is there
one that includes call forwarding and intraaccount
Colin
no i do not believe there is- these are DOT functionalities
Susie
what about just the call forward part
Colin
call forwarding can be done regardless as the number the we are directing from currently exists
only at the exchange is is not part of any plan , business or consumer
Susie
So to summarize:
Susie
I can transfer/ add the <deleted for privacy> and NBN service on to my business account. Then organise
that the<deleted for privacy> be redirected to <deleted for privacy> and then cancel DOT and then select new
business plan for the number <deleted for privacy>?
Colin
yes but only DOT plans include intra account
Susie
what about biz essentials
Colin
i dont believe so but i can put you through to confirm this if you like - I am certain it is only a DOT
function
Susie
Can I combine DOT with my current nbn wireless service
Page 7
Colin
you can replace it with DOT
Colin
not combine
Susie
but there is no broad band available at riverside, so how would that work
Susie
but there is no broad band available at riverside, so how would that work
Colin
I did a search on the riverside address and there is nothing to indicate it cant be done
Susie
there is no broad band I can asure you we waiting three years without service until the NBN
Colin
now that you are on NBN this would be a different issue but I cannot advise on this - I can suggest
calling our NBN staff on <deleted for privacy> and they can let you know if DOT would be available on
NBN - I cannot see why it would not
Susie
Surely my nbn service can be used for dot instead of broadband
Susie
okay thankyou for your help. Can you please send me the form for transferring from consumer to
business please
Colin
I have just checked with my senior and he advised that the only time DOT cannot be on NBN is if
you are using wireless NBN which you have advised that you do- sorry
Colin
The form has already been sent for you
Susie
no that was business to consumer, I would like consumer to business please
Colin
ok will send that now for you
Susie
so I can;'t have DOT
Page 8
Colin
as far as I can tell but to confirm you would need to speak to our NBn staff
Susie
can you please hook me up with someone that can advise about business plans
Colin
certainly - please hold
Colin has disconnected.
We are currently transferring your chat to another consultant who will be able to assist you with your enquiry. Please stay online while the new
consultant joins.
Michael has joined.
Michael
Hi Sussie how are you today?
Susie
Can you please advise if there is a business plan that would incorporate NBN wireless, landlines
and my mobiles
Michael
you mean like a bundle plan?
Susie
yes
Susie
yes and not DOT as it is not available on wireless NBN
Michael
I'm actually from the adsl team and to get the wireless NBN bundle package you ill need to call the
NBN team I'll get their number for you as they don't have a chatteam
Susie
surely the business team would know whats available
Michael
This is their Tel#for NBN 1800059933
Susie
can I have information on business pland pleas
Page 9
Susie
hello
Michael
for adsl or for NBN
Susie
this is my situation.
Susie
please put me onto the business team
Michael
I'm with the billing business for adsl
Michael
for adsl the bundle package is the Biz Essential plan
Michael
the are 3 kinds
Michael
the biz essentiabasic $80 monthly 200GB data and calls to local included
Susie
this is my situation. I currently have a home phone service and nbn wireless. I also have my
business account which has dot adsl and my mobiles. I am moving my business to my home
where broadband is not available I need to keep my business phone number and be able to
forward calls from my business number to my mobile without extra charges as in be included in
plan. Please provide a solution
Michael
One of the issue is to forward you calls from the business phone to the mobile, this can be done
by the DOT team. moving your line from your business address to the home address will be taken
care off bu=y the relocation team
Susie
you are not understanding DOT is NOT AVAILABLE at my home please transfer me to someone
who is located in Australias
Michael
one moment
Michael has disconnected.
Page 10
We are currently transferring your chat to another consultant who will be able to assist you with your enquiry. Please stay online while the new
consultant joins.
Donna Deine has joined.
Susie
hello Donna,
Susie
I am getting batted around the system.
Susie
hello
Susie
is anyone there
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
Related Content
-
Business phone solutions?
Find out more -
Help choosing small business phone / internet / VOIP solution
Find out more -
Can I use my existing phones with my new DOT (Digital Office Technology)™ solution?
Find out more -
Time to transfer from Telstra Business ADSL to TBB-on-NBN?
Find out more