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Level 1: Cadet

Porting number to Telstra

 I lodged request in March to porting landline number from Optus to Telstra, I received a few phone calls to confirm the request. But nothing happen until now, when I called yesterday was told my request is on hold to get my confirmation of willing to wait for 39days. It is really frustrate  as my request was done more than 2 months but nobody looking after. Anyone knows who shall I contact to get this sorted, I am sick of explaining the  story again and again when I call Telstra  everytime to speak to different people. 

 

Thanks

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Support Team
Support Team

Re: Porting number to Telstra

Hi @Kevinstone

 

Due to the long wait time, if the accounts team have not been able to assist on 13 22 00 I would recommend you raise an official complaint and have a case manager assigned to your account you can do so via the following links:

 

https://say.telstra.com.au/customer/general/forms/Email-Complaint ;

 

https://crowdsupport.telstra.com.au/t5/General-Services-KB/Lodging-a-complaint-with-Telstra/ta-p/681...

 

Please let us know how you go.

 

- Jimmy

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