Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Anyone having issues moving fro postpaid to prepaid?
Yesterday we moved two mobile services from postpaid to prepaid. One moved within 2 mins. The other didn’t. About 4 hours later the service was removed from ‘My Telstra’ and when you call the number it is ‘disconnected’. After a day we revisited the store and were told there is a known ‘issue’. And it should be resolved by the end of the day. With Telstra pushing customers toward prepaid this is very poor service. My advice is don’t change from postpaid to prepaid until this is sorted and the process doesn’t leave you without a phone for a day or more.
- 0 Likes
- 494 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Anyone having issues moving fro postpaid to prepaid?
Hi Eldert, is this still causing trouble? If it is could I grab any reference numbers you have?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- 0 Likes
- 0 Replies