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Moderator Deanna
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How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

uncleDC
Level 1: Cadet

Recently my outlook could not receive/send any emails.  Telstra tech came to rescue.  Few days later, my inbox from march 20 to 24/5/21 was wiped out. then my mails on my outlook pre 24/5 have disappeared too so have all my mails on the server.i used ...

doodah2368
Level 1: Cadet

with kayo 5 dollar a month can i watcth ufc as well as afl 

PaulG5
Level 1: Cadet

I am a retired Telstra employee  and attempting to log into Link Services to review my Employee Share Plan account, however my login fails, I am of the opinion that I changed my email address prior to leaving Telstra employment, it appears that this ...

Aaron64
Level 1: Cadet

Are Telstra technicians required to have a current Flu Vaccine?

Bigwoodrz
Level 2: Rookie

Upgraded iPhone to iOS 14.6 and TV App not pairing.  App was fixed by Telstra  for iOS 14.5 but has stopped pairing under iOS 14.6Try again Telstra 

Pella1857
Level 2: Rookie

Does Telstra have a dedicated team to assist senior Customers?  There are Aged citizens who need customer service staff who have an understanding of dealing with senior customers. 

Galleon
Level 1: Cadet

False and misleading advertsWhy are there false and misleading adverts on the telstra Media website."Trick to cut electricity bills" (Voltbox)Doesn't anyone at telstra media follow the links?

JFH2
Level 2: Rookie

What am I still waiting for high level technical support 4 weeks after initial concerns were madeA case number is lodged and many consultants have answered ! You just have to wait very poor consumer relationship many hours wasted in discussion and an ...

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

sidsidsid
Level 1: Cadet

Telstra's web pages do a great job of advertising all their fantastic service offerings, but they all assume you are either an existing customer, or want to move to Telstra from another provider.
How the hell does a completely new customer get to be, ...

Tyd91
Level 1: Cadet

I'm finalising my strata sub-division with my local council and the have asked for a Compliance Certificate from Telstra or another Telecommunications Service Provider which confirms that the developer has consulted with the Provider with regard to t ...

jrdobson1
Level 4: Private Eye

I have a desktop connected by cable, has no issues. There is a desktop in another office that is connected by wifi. Wif is connected and works but cant to connect to internet message comes up when I try to connect.Seem to get win10 updates downloaded ...

qmg100
Level 2: Rookie

Just received an email @telstra: you have won. It goes on to say that "we randomly choose 10 happy visitors who receive a give-away from our sponsors. This is our way of saying thank you because you are a loyal telstra user. To win all you have to do ...

GDogg
Level 1: Cadet

does anybody think it's acceptable to have to wait on hold for an hour before talking to anybody at Telstra when you call with a query?!

koole
Level 1: Cadet

How do i stop the telstra scam bill as it seems to pop up every month just after my real telstra bill No matter how many times i put it as junk 

AGRooster
Level 1: Cadet

I have requested detailed online bills for April many times but the request stays as pending so I can not access the bill. When will this problem be fixed?

toplink007
Level 1: Cadet

I was approached today by an Indian  Telstra supposed rep to notify me of my pending upgrade to fibre optic for my older ADSL copper line by NBN, he said there is no cost to me at all. He knew my address and said that upgrade was happening shortly an ...

Eldert
Level 1: Cadet

Yesterday we moved two mobile services from postpaid to prepaid. One moved within 2 mins. The other didn’t. About 4 hours later the service was removed from ‘My Telstra’ and when you call the number it is ‘disconnected’. After a day we revisited the ...

LouieB
Level 2: Rookie

Instead of fixing the issue with their website or providing a better case details, Telstra support has decided to let the customer have more problem.

KJDp
Level 1: Cadet

I am trying to set up my telstratv and I'm having a problem trying to log into foxtel. I have foxtel through foxtel, do I need another subscription to be able to use it on telstratv? 

JustANumbChick
Level 1: Cadet

Hello, is the link I keep getting in Telstra SMS's legit? https://mytelstra.onelink.me/BJRB/faluts If it is legit, looks fake and why is Telstra using stupid URL's? Thanks

Banshee82
Level 1: Cadet

I have recently changed my number but Im needing to access my old numbers usage history (calls and texts)... but the number has been deleted from my telstra app.Am I able to still access it?

MinNyan
Level 1: Cadet

Hi, I ordered a reward from Telstra Plus on 17 Feb 2021 and received the confirmation email about the order with the order number. I haven't received my order yet so I chatted on the Telstra app. I was advised the delivery was failed. I had asked to ...

lorstra
Level 1: Cadet

I like to record all my business calls  (the WISDOM of doing so gained through some trials with certain businesses over the years) however the blasted voice recorder / mic. at times malfunctions so the recording is lost. It's time service providers b ...

JFH2
Level 2: Rookie

What am I still waiting for high level technical support 4 weeks after initial concerns were madeA case number is lodged and many consultants have answered ! You just have to wait very poor consumer relationship many hours wasted in discussion and an ...

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

qmg100
Level 2: Rookie

Just received an email @telstra: you have won. It goes on to say that "we randomly choose 10 happy visitors who receive a give-away from our sponsors. This is our way of saying thank you because you are a loyal telstra user. To win all you have to do ...

JustANumbChick
Level 1: Cadet

Hello, is the link I keep getting in Telstra SMS's legit? https://mytelstra.onelink.me/BJRB/faluts If it is legit, looks fake and why is Telstra using stupid URL's? Thanks

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

teddyboy2014
Level 6: Bloodhound

Hi, I want another email acc with Telstra, but I can see anywhere how I access this 

CCE
Level 1: Cadet

I would like to delete my Avatar but have been advised this is not possible but that a Moderator can change the name. How do I contact a Moderator please ?

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 6: Bloodhound

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 3: Gumshoe

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Boudicca
Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Alanray64
Level 2: Rookie

I have been directed to this site at least 3 times in the last 2 days and I’m just left hanging. No one contacts me to discuss the issues which still go on. 
my issues are nbn dropouts happening frequently So what can be done?

isp27
Level 1: Cadet

They jokingly say its like texting a friend . well with a friend you don't wait for over 2 hours for a response. This is my third day trying to get some help for the problem I mentioned in a previous email, Thanks for waiting, we've got your message. ...

NC211
Level 1: Cadet

I have received 2 calls from the following numbers:02 9363 759307 3282 8672The first one of was a recording and the second one was a human, both stating that they were calling from Telstra to talk to me about my internet connection. I hung up on both ...

JHunter
Level 2: Rookie

Hi I have read Crowd Support regarding why my Telstra Webmail now won't load when I use Firefox as my browser.I have tried clearing everything but it is still a issue ,Im now forced to use another different means to get through ? Yet mobile phone is ...

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

telstrasuckbig1
Level 1: Cadet

When is this company going to fall over or pulled into lineDon't give a **bleep** about people u can no longer talk to anyone to get **bleep** fixedA week to get a SIM activated app still doesn't work only with them now spend so much time away from P ...

MysticWiz
Level 1: Cadet

Has anyone else noticed that.... You call telstraget sent a txt message linkforwarded to chatchat does not answerchat bot suggests contacting through the appthe app chat sends you back to the same chatwhich sends you a linkwhich logs you into the web ...

deejerydoo
Level 3: Gumshoe

This is actually a community support not feedback question, but you appear to not have an option for asking support questions... I have been wondering why it is I never receive email notifications to forum posts and topics for some time. I have just ...

deejerydoo
Level 3: Gumshoe

Trying to respond to a personal message and am not able to send my reply. All I am getting is: "Correct the highlighted errors and try again. None of the users have PM enabled. Message will not be sent."

00007
Level 1: Cadet

I am being redirected to the Telstra router each time I click on my bookmark (opens up the router login page) or do a fresh search on the BOM webpage (opens up a new page with access denied - as per screenshot). It even changed the logo on my bookmar ...

SLK2007
Level 1: Cadet

I reported a low aerial cable across my drive way, Telstra Report No. 172941529. I was advised that this would be attended to within 48hrs. This problem was reported last Thursday, 20/8/2020 and has, as yet, not been addressed. Are you able to advise ...

UNHAPPY-TELSTRA
Level 1: Cadet

HOW DO YOU PRINT A FULL LIST OF WEBMAIL CONTACTS

bbwgus
Level 1: Cadet

ADSL serviceOn Wednesday 19th August approximately 5pm I lost internet access. I did all the things I knew to do which did not work. I rang and was relayed to a text service because "that's how Telstra can serve me better". I texted at 8.11pm but the ...

teddyboy2014
Level 6: Bloodhound

in the old system, when i deleted an individual email or file, i just deleted them, now I am asked again if thats what I want?

demons27
Level 3: Gumshoe

Can successfully stream from my iPad to my TV via Apple Airplay with no issues on streaming quality or lag. Currently have 3 x Foxtel IQ2 boxes (2 via multiroom) with Telstra. Tried to get a Foxtel Go / AirPlay session to the same TV happening. Airpl ...

Scorpio1
Level 2: Rookie

When I play freecell on my android I often get a red dot down near the bottom. What does this mean?

Nic55
Level 1: Cadet

The image of the box below is located on the external wall of our house. We're installing a carport and need its moved to a lower position, but I'm not even sure if it's a Telstra asset and if it's even in operation? Any help to at least identify the ...

Floccinaucin
Level 1: Cadet

https://say.telstra.com.au/customer/general/forms/Email-ComplaintForm will not submit no matter what I do.All fields required have been completed properly, but page keeps saying they have not been.This follows other complaints on line that Telstra is ...

JimJ
Level 4: Private Eye

Email received today.  Email Delivery Notification
  Dear XXXXXXX
 Your mailbox "XXXXXXX@bigpond.com" failed to sync and returned (4) incoming mails.Syncing failed to go through due to the invalidation of your mailbox within the past 14 days.You can at ...

Blackfish
Level 1: Cadet

Did not receive points after paying account. What are my options?

Annikans
Level 1: Cadet

Hi my family can’t call us from over seas but I have tried to use #92# and it said I don’t have this service to contract Telstra. Have tried to ring different numbers today but can’t talk to operator. They send me SMS but it does give me option for t ...

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