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Moderator Deanna
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How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

MinNyan
Level 1: Cadet

Hi, I ordered a reward from Telstra Plus on 17 Feb 2021 and received the confirmation email about the order with the order number. I haven't received my order yet so I chatted on the Telstra app. I was advised the delivery was failed. I had asked to ...

Homer64
Level 1: Cadet

Hi there,I was going through saved emails in my folders in my webmail and they don't have the pictureswith the emails anymore.  Am I able to retrieve them somehow?  Cheers Paul

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

lorstra
Level 1: Cadet

I like to record all my business calls  (the WISDOM of doing so gained through some trials with certain businesses over the years) however the blasted voice recorder / mic. at times malfunctions so the recording is lost. It's time service providers b ...

User821707
Level 1: Cadet

I need some help to change my CrowdSupport profile name. I've no idea how I got the current name - only registered last night and didn't actually set anything up. Other posts suggest it can only be performed by a mod.  I've tried to message one, and ...

carig
Level 2: Rookie

I had a general question about a pre-paid sim card to ask so via the app I asked a question to to the virtul assistant.  Absolutely useless unless you ask a question a 2 year old will comprehend.  It did put me through to a human, who was equally use ...

contactchris
Level 4: Private Eye

I wish Telstra would answer their own calls for support. Instead, I shunted to a chat messenger system that clearly doesn't work. It could improve if agents get access to previous cries for help (chat) that are not resolved. So, I need to trick the I ...

catsmum
Level 3: Gumshoe

Hi All, Just wondered if I should get Telstra Plus points for purchasing a new S21 phone?   It hasn't appeared in my Plus points, so perhaps it doesn't count, but would like to know for sure.     Didn't think to ask at the store when getting the new ...

Alanray64
Level 1: Cadet

I have been directed to this site at least 3 times in the last 2 days and I’m just left hanging. No one contacts me to discuss the issues which still go on. 
my issues are nbn dropouts happening frequently So what can be done?

isp27
Level 1: Cadet

They jokingly say its like texting a friend . well with a friend you don't wait for over 2 hours for a response. This is my third day trying to get some help for the problem I mentioned in a previous email, Thanks for waiting, we've got your message. ...

JProperty
Level 1: Cadet

Hi,  We are J&J Real Estate Agency managing a property next door to Telstra Exchanges, our tenant/s whom living at the property having issue with beehive on the side of Telstra exchange building. Their children's got bitten a couple times while playi ...

NC211
Level 1: Cadet

I have received 2 calls from the following numbers:02 9363 759307 3282 8672The first one of was a recording and the second one was a human, both stating that they were calling from Telstra to talk to me about my internet connection. I hung up on both ...

MisterQ
Level 7: Deputy Inspector

I have been running a MacBook Pro - OSX Bug Sur 11.1 - I used to access Crowdsupport all of the time through the Firefox browser - it is my preferred.  But I have noticed that there are several things that I cannot do - replying to some postings, sim ...

oldie78
Level 1: Cadet

said my internet compromised and I would be frozen out for 30 days unless I do certain things on my computer he said no charge and he would show me how, I refused and told him I would contact telstra direct

Unhappy40
Level 2: Rookie

Over the past 12 months every time I call for support Telstra hangs up on me stating that call volumes are too high. Literally hangs up on me. I know we have had Covid but really, why does that mean I can no longer speak to a real person and obtain p ...

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

ronno
Level 1: Cadet

The Harman Kardon Neo Bluetooth Speaker I purchased via Telstra Rewards on 24th Feb 2020 is faulty / what can I do? Where do I go?

Pliny1
Level 2: Rookie

Hi, I've used Live Chat effectively for many years.It appears to have disappeared since the start of Covid,"Codi" the substitute  is useless and can't address my problems and should be put back into his box and hidden away in Telstra's cupboard.Any c ...

Sam451
Level 1: Cadet

Would love some support as l have been trying to get ahold of telstra and can't seem to find what lm looking for online. 
I need November and December 2020 call history via PDF file. Does anyone know how l can do this? Or how l can contact Telstra to ...

tailor
Level 3: Gumshoe

I walked past the local telephone exchange (Carlingford NSW) yesterday and noticed a tap behind the exchange  behind the locked gates of the exchange. Now, 36hrs later, the tap is still running. I've tried to report this to telstra via the phone, liv ...

Ddh3145
Level 3: Gumshoe

Hi Victorians, has anyone else experienced vastly reduced or inadequate 4G speeds in their remote communities along with the influx of travelers? Here in Woodside Beach, on the 90 Mile, the population swelled from 100 to almost 1000 in the past month ...

Poms
Level 1: Cadet

Hi  i live on a acreage and recently my neighbor dug up OVER 20 Metres of my telstra underground cable that crossed his property, he says he thought it was old cable even though the telstra pit on the road verge is within 3 metres of where he commenc ...

P87
Level 1: Cadet

Happy NY!Any advice as to how I go about talking to a human, within Telstra? I have a case number & @ level 2, however, 87 text messages on ( over 6 days) & nothing has been resolved ( no internet/NBN). I feel like I’m living in a loop. The same resp ...

Pandaboom
Level 1: Cadet

HelloI have tried contacting Telstra a number of times, the last reply I received as - you feedback is NOTED.  I want to place an order online for a product, every time it asks me to sign in with my ID, as it loads it takes me to this link https://ch ...

uglyboy
Level 1: Cadet

i submitted a service request but i realised after that i selected the wrong option. i’ve tried cancel the request both online and through telstra phone support but have been unable. any hep is appreciated!

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

teddyboy2014
Level 6: Bloodhound

Hi, I want another email acc with Telstra, but I can see anywhere how I access this 

CCE
Level 1: Cadet

I would like to delete my Avatar but have been advised this is not possible but that a Moderator can change the name. How do I contact a Moderator please ?

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 6: Bloodhound

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 3: Gumshoe

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Boudicca
Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Echo70
Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Representative
Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Loulou23
Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

mkwil
Level 2: Rookie

Why is Lifestyle Food HD? It is only SD Channel. Some programs are in HD streaming.

Homer64
Level 1: Cadet

Hi there,I was going through saved emails in my folders in my webmail and they don't have the pictureswith the emails anymore.  Am I able to retrieve them somehow?  Cheers Paul

Alanray64
Level 1: Cadet

I have been directed to this site at least 3 times in the last 2 days and I’m just left hanging. No one contacts me to discuss the issues which still go on. 
my issues are nbn dropouts happening frequently So what can be done?

isp27
Level 1: Cadet

They jokingly say its like texting a friend . well with a friend you don't wait for over 2 hours for a response. This is my third day trying to get some help for the problem I mentioned in a previous email, Thanks for waiting, we've got your message. ...

NC211
Level 1: Cadet

I have received 2 calls from the following numbers:02 9363 759307 3282 8672The first one of was a recording and the second one was a human, both stating that they were calling from Telstra to talk to me about my internet connection. I hung up on both ...

JHunter
Level 2: Rookie

Hi I have read Crowd Support regarding why my Telstra Webmail now won't load when I use Firefox as my browser.I have tried clearing everything but it is still a issue ,Im now forced to use another different means to get through ? Yet mobile phone is ...

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

telstrasuckbig1
Level 1: Cadet

When is this company going to fall over or pulled into lineDon't give a **bleep** about people u can no longer talk to anyone to get **bleep** fixedA week to get a SIM activated app still doesn't work only with them now spend so much time away from P ...

MysticWiz
Level 1: Cadet

Has anyone else noticed that.... You call telstraget sent a txt message linkforwarded to chatchat does not answerchat bot suggests contacting through the appthe app chat sends you back to the same chatwhich sends you a linkwhich logs you into the web ...

deejerydoo
Level 3: Gumshoe

This is actually a community support not feedback question, but you appear to not have an option for asking support questions... I have been wondering why it is I never receive email notifications to forum posts and topics for some time. I have just ...

deejerydoo
Level 3: Gumshoe

Trying to respond to a personal message and am not able to send my reply. All I am getting is: "Correct the highlighted errors and try again. None of the users have PM enabled. Message will not be sent."

00007
Level 1: Cadet

I am being redirected to the Telstra router each time I click on my bookmark (opens up the router login page) or do a fresh search on the BOM webpage (opens up a new page with access denied - as per screenshot). It even changed the logo on my bookmar ...

SLK2007
Level 1: Cadet

I reported a low aerial cable across my drive way, Telstra Report No. 172941529. I was advised that this would be attended to within 48hrs. This problem was reported last Thursday, 20/8/2020 and has, as yet, not been addressed. Are you able to advise ...

UNHAPPY-TELSTRA
Level 1: Cadet

HOW DO YOU PRINT A FULL LIST OF WEBMAIL CONTACTS

bbwgus
Level 1: Cadet

ADSL serviceOn Wednesday 19th August approximately 5pm I lost internet access. I did all the things I knew to do which did not work. I rang and was relayed to a text service because "that's how Telstra can serve me better". I texted at 8.11pm but the ...

teddyboy2014
Level 6: Bloodhound

in the old system, when i deleted an individual email or file, i just deleted them, now I am asked again if thats what I want?

demons27
Level 3: Gumshoe

Can successfully stream from my iPad to my TV via Apple Airplay with no issues on streaming quality or lag. Currently have 3 x Foxtel IQ2 boxes (2 via multiroom) with Telstra. Tried to get a Foxtel Go / AirPlay session to the same TV happening. Airpl ...

Scorpio1
Level 2: Rookie

When I play freecell on my android I often get a red dot down near the bottom. What does this mean?

Nic55
Level 1: Cadet

The image of the box below is located on the external wall of our house. We're installing a carport and need its moved to a lower position, but I'm not even sure if it's a Telstra asset and if it's even in operation? Any help to at least identify the ...

Floccinaucin
Level 1: Cadet

https://say.telstra.com.au/customer/general/forms/Email-ComplaintForm will not submit no matter what I do.All fields required have been completed properly, but page keeps saying they have not been.This follows other complaints on line that Telstra is ...

JimJ
Level 3: Gumshoe

Email received today.  Email Delivery Notification
  Dear XXXXXXX
 Your mailbox "XXXXXXX@bigpond.com" failed to sync and returned (4) incoming mails.Syncing failed to go through due to the invalidation of your mailbox within the past 14 days.You can at ...

Blackfish
Level 1: Cadet

Did not receive points after paying account. What are my options?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit