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Moderator Deanna
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How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

DenisBri
Level 1: Cadet

I am currently on phone hold waiting for Telstra support. 5 hours 47 minutes and still waiting.  Is this usual?

roy0408
Level 2: Rookie

Have been a Telstra customer since before Telstra was formed, we have had accounts since we were with the PMG. Customer service has continued to get less personal and seems now they only want customers if we fit your slots, we have only had a Secure ...

robyngran
Level 1: Cadet

Can anyone provide advice?I am no longer a Telstra customer and need to access my old email ..what to do?

noel12
Level 2: Rookie

Look out for this possible telstra scam!Had a phone call advising that codes have sent to me that will enable cheaper rate due to covid 19. They hanged up after questioning.. thing is they have been txting me from 06/19 as telstra with links to legit ...

noel12
Level 2: Rookie

Have received SMS messages from telstra with links to "https://tel.st". The link takes you to telstra.com.au sites. The domain suffix ".st"  is for São Tomé and Príncipe. Have even seen this link in the crowd support posts. Can anyone explain as I've ...

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

uglyboy
Level 1: Cadet

i submitted a service request but i realised after that i selected the wrong option. i’ve tried cancel the request both online and through telstra phone support but have been unable. any hep is appreciated!

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Fraggle11
Level 2: Rookie

I received a email today saying my ex has filled in online registration to access my account. He has no authority. I have not spoken to him in over 2 years I have moved 3 times changed passwords 3 times and changed my name. How is this possible. Only ...

NameScreen1
Level 2: Rookie

Recevied a text message from Telstra randomly providing my OT verification Code. Was quite confused as I had not taken any action. So I begin investigating and tried to ring the secondary on my account to see if something was being done there. Just b ...

Bazaarr
Level 1: Cadet

I can't load webmail content in Firefox 83. Problem started in 82.03 and persists after update.  Secure connection establishes OK but content fails to load, just shows 3 dots blinking.

Bazmax
Level 1: Cadet

I keep getting calls from 0402 492 280, a mobile registered to Optus, that diverts to a recording claiming to be from Telstra and advising that my landline is being disconnect because of the NBN. I've a letter somewhere from Telstra years ago advisin ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

AllyOop2112
Level 1: Cadet

Hi, I purchased a 4G wi-fi plus and want to use it with my Apple Mac 10.15.7. It states on the box that it is compatible with 10.7 and later however It states that the developer needs to update for it to work with this version. I have not had any luc ...

Moeka
Level 2: Rookie

Hi there Any updates on the new Clyde Mountain Tower, reports indicated it was due for completion qtr 4 2020, anyone got any updates? Thanks

Apparently
Level 1: Cadet

Just FYI - The iPads offered through the Telstra+ points program are currently a scam!To get an 8th Gen 32GB iPad as a 'Reward' from Telstra I need all 35k of my points PLUS another $600! To buy the exact same item from Apple direct - $499For a 132GB ...

Bella659
Level 1: Cadet

My mobile number has been used to make a Scam Robot Call (you know the one....your tax file number has been cancelled, to avoid the Supreme Court press 1....).  What can I do now?Should I just get a new number?

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

Monty82
Level 1: Cadet

Hiis any one here faced the problem of phone spoofing. Can any one plz suggest what I can do as I have been getting like hundreds of calls every day saying that they missed the call from my number and returning to my call. If anyone can suggest the s ...

HeavyDJ
Level 4: Private Eye

So I received a email the other day that the Telstra Smart Home Service is being discontinued from 16 November 2020.So I am assuming that since the major change in Smart Home plans people have not taken up this option, but given the customers who hav ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

mick67154
Level 2: Rookie

I just received your latest notification that you are to drop B.Pay payments.This is not convenient, I live in the country and the nearest Post Office is miles away.With covid restrictions I am limited to local travel only.First you wanted to charge ...

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

teddyboy2014
Level 6: Bloodhound

Hi, I want another email acc with Telstra, but I can see anywhere how I access this 

CCE
Level 1: Cadet

I would like to delete my Avatar but have been advised this is not possible but that a Moderator can change the name. How do I contact a Moderator please ?

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 6: Bloodhound

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 3: Gumshoe

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Boudicca
Level 2: Rookie

Does anyone know how offshore operators on the help lines work?  I have a very strong suspicion they are on multiple calls, hence the very long delays in fixing your problem - they are on one or more other calls.  Poor sods.

Echo70
Level 2: Rookie

I received a voicemail wanting to confirm details before they process my order.

Representative
Level 3: Gumshoe

I am curious if Telstra have any policy that ensures customer safety over profit and redtape, especially for the elderly and those with ,medical priority assistance. Recently I have found that Medical priority assistance allows an ill customer to wai ...

Loulou23
Level 3: Gumshoe

I keep getting calls from Telstra on a daily basis that are I am guessing scams as they say that there is a problem with my computer and ask for my details ( which I do not give them) so I hang up.My question is if I send in a complaint to Telstra wi ...

mkwil
Level 2: Rookie

Why is Lifestyle Food HD? It is only SD Channel. Some programs are in HD streaming.

SupInfinity
Level 4: Private Eye

Hello,

I'm just wondering what the right side, blue half circle around the account avatar (not in posts) is related to. Before I posted this it was half, after and hence this edit, it's now 2/3rds. I searched "avatar" but nothing related.

Cheers

TechHead123
Level 4: Private Eye

Change of email address here and can't see how to do it in my profile, and noted an old thread re this and gather it needs a mod to fix?

uglyboy
Level 1: Cadet

i submitted a service request but i realised after that i selected the wrong option. i’ve tried cancel the request both online and through telstra phone support but have been unable. any hep is appreciated!

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Moeka
Level 2: Rookie

Hi there Any updates on the new Clyde Mountain Tower, reports indicated it was due for completion qtr 4 2020, anyone got any updates? Thanks

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

telstrasuckbig1
Level 1: Cadet

When is this company going to fall over or pulled into lineDon't give a **bleep** about people u can no longer talk to anyone to get **bleep** fixedA week to get a SIM activated app still doesn't work only with them now spend so much time away from P ...

MysticWiz
Level 1: Cadet

Has anyone else noticed that.... You call telstraget sent a txt message linkforwarded to chatchat does not answerchat bot suggests contacting through the appthe app chat sends you back to the same chatwhich sends you a linkwhich logs you into the web ...

deejerydoo
Level 3: Gumshoe

This is actually a community support not feedback question, but you appear to not have an option for asking support questions... I have been wondering why it is I never receive email notifications to forum posts and topics for some time. I have just ...

deejerydoo
Level 3: Gumshoe

Trying to respond to a personal message and am not able to send my reply. All I am getting is: "Correct the highlighted errors and try again. None of the users have PM enabled. Message will not be sent."

00007
Level 1: Cadet

I am being redirected to the Telstra router each time I click on my bookmark (opens up the router login page) or do a fresh search on the BOM webpage (opens up a new page with access denied - as per screenshot). It even changed the logo on my bookmar ...

SLK2007
Level 1: Cadet

I reported a low aerial cable across my drive way, Telstra Report No. 172941529. I was advised that this would be attended to within 48hrs. This problem was reported last Thursday, 20/8/2020 and has, as yet, not been addressed. Are you able to advise ...

UNHAPPY-TELSTRA
Level 1: Cadet

HOW DO YOU PRINT A FULL LIST OF WEBMAIL CONTACTS

bbwgus
Level 1: Cadet

ADSL serviceOn Wednesday 19th August approximately 5pm I lost internet access. I did all the things I knew to do which did not work. I rang and was relayed to a text service because "that's how Telstra can serve me better". I texted at 8.11pm but the ...

teddyboy2014
Level 6: Bloodhound

in the old system, when i deleted an individual email or file, i just deleted them, now I am asked again if thats what I want?

demons27
Level 3: Gumshoe

Can successfully stream from my iPad to my TV via Apple Airplay with no issues on streaming quality or lag. Currently have 3 x Foxtel IQ2 boxes (2 via multiroom) with Telstra. Tried to get a Foxtel Go / AirPlay session to the same TV happening. Airpl ...

Scorpio1
Level 2: Rookie

When I play freecell on my android I often get a red dot down near the bottom. What does this mean?

Nic55
Level 1: Cadet

The image of the box below is located on the external wall of our house. We're installing a carport and need its moved to a lower position, but I'm not even sure if it's a Telstra asset and if it's even in operation? Any help to at least identify the ...

Floccinaucin
Level 1: Cadet

https://say.telstra.com.au/customer/general/forms/Email-ComplaintForm will not submit no matter what I do.All fields required have been completed properly, but page keeps saying they have not been.This follows other complaints on line that Telstra is ...

JimJ
Level 3: Gumshoe

Email received today.  Email Delivery Notification
  Dear XXXXXXX
 Your mailbox "XXXXXXX@bigpond.com" failed to sync and returned (4) incoming mails.Syncing failed to go through due to the invalidation of your mailbox within the past 14 days.You can at ...

Blackfish
Level 1: Cadet

Did not receive points after paying account. What are my options?

Annikans
Level 1: Cadet

Hi my family can’t call us from over seas but I have tried to use #92# and it said I don’t have this service to contract Telstra. Have tried to ring different numbers today but can’t talk to operator. They send me SMS but it does give me option for t ...

abrogard
Level 3: Gumshoe

I want to send sms messages from my pc.  There used to be a Telstra app but it's gone now.  I'm wondering if they've come up with anything new or if anyone knows of any other way.I have googled and found a number of free sms from pc sites but on tryi ...

MrsFlappy
Level 1: Cadet

I have an inactive number in my APP and I would like to remove it.  How do I do it

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