Community

Community Feedback

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Moderator Deanna
Moderator

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

BethMS
Level 1: Cadet

Upon taking out a new Telstra internet bundle last year, I was disappointed to find TWO accounts were created. As I'd been a Telstra customer previously, they created a new account AND reinstated the old account. This old account had my late husband' ...

damian9999
Level 2: Rookie

hi all is it just me I read about a support program called jobseeker discount there doesn't seem to be a link to anywhere then I found the answer, applications open 20 Aprilmy next question why is this initiative not available now and will it be back ...

Annikans
Level 1: Cadet

Hi my family can’t call us from over seas but I have tried to use #92# and it said I don’t have this service to contract Telstra. Have tried to ring different numbers today but can’t talk to operator. They send me SMS but it does give me option for t ...

Naoum1
Level 1: Cadet

My bigpond.com email has been working effortlessly on Outlook for years, but since Office 365 became Microsoft 365, something has changed in Outlook.  I lost all my contacts, my saved emails and now I cannot sync my bigpond account to Outlook.  When ...

abrogard
Level 3: Gumshoe

I want to send sms messages from my pc.  There used to be a Telstra app but it's gone now.  I'm wondering if they've come up with anything new or if anyone knows of any other way.I have googled and found a number of free sms from pc sites but on tryi ...

LD22
Level 1: Cadet


I no longer want to be a part of CrowdSupport.How do I “unregister”?

Onders
Level 2: Rookie

Is it me or do we find that every time we need assistance from Telstra we get the routine... oh because of COVID-19 we are soooooo busy that we won’t be able to answer your question for 6.2 days and sorry, but because of our business model we are a f ...

MrsFlappy
Level 1: Cadet

I have an inactive number in my APP and I would like to remove it.  How do I do it

Avers
Level 1: Cadet

hi looking to recall webmail sent in error to incorrect person how do i recall the email. Thanks

a030183
Level 3: Gumshoe

The delivery final came 4weeks 4 days. 
No tracking order.
No email to say it's coming.
No confirmation with a tracking number.
No help from 24/7 mobile apps. 
No help after a total of 2 x 4 hour waiting on a phone to be answered.  
Just appeared and it wa ...

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 5: Eagle Eye

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

BethMS
Level 1: Cadet

Upon taking out a new Telstra internet bundle last year, I was disappointed to find TWO accounts were created. As I'd been a Telstra customer previously, they created a new account AND reinstated the old account. This old account had my late husband' ...

Annikans
Level 1: Cadet

Hi my family can’t call us from over seas but I have tried to use #92# and it said I don’t have this service to contract Telstra. Have tried to ring different numbers today but can’t talk to operator. They send me SMS but it does give me option for t ...

abrogard
Level 3: Gumshoe

I want to send sms messages from my pc.  There used to be a Telstra app but it's gone now.  I'm wondering if they've come up with anything new or if anyone knows of any other way.I have googled and found a number of free sms from pc sites but on tryi ...

MrsFlappy
Level 1: Cadet

I have an inactive number in my APP and I would like to remove it.  How do I do it

Avers
Level 1: Cadet

hi looking to recall webmail sent in error to incorrect person how do i recall the email. Thanks

DadD
Level 1: Cadet

If you block internet on a mobile, can the phone still access messenger, snapchat, instagram etc? or anything through the wifi?

Perth6
Level 1: Cadet

I live in Jane Brook WA. Since 2013 ( Crowdsupport complaints ) there have been complaints as to the poor quality of mobile service in this area. Will Telstra ever fix it ?

Bombs
Level 1: Cadet

Replay matches not visible only audible 

rleigh03
Level 1: Cadet

HiI placed an order using Telstra Plus rewards and repayment plan. I haven't received an email confirming they have received that order. No order number yet.  How can I check this  has been received? Or do I just need to wait until it has been despat ...

Crahazey
Level 1: Cadet

Returning phone/handset - I am trying to return my handset and have been 2 different addresses for return by the call center. I attended the Inaloo Store and was told that I should contact the call center for a satchel to be dispatched. The call cent ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit