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Moderator Deanna
Moderator

How to Search on CrowdSupport   There are three different search options on CrowdSupport:   (1)    Search CrowdSupport for previous posts (2)    Search for Knowledge Base articles (3)    Search for Users   Search for Previous Posts   Have a question ...

Hieu6066
Level 2: Rookie

Has anyone in the history of telephone communications ever been able to ring an actual Telstra store successfully??? I have tried about a dozen times in the last couple weeks with no success.I was chasing a low stock handset. I would ring the store n ...

FiK
Level 1: Cadet

Hi guys I am looking to get some direction on who to contact to get my Advisory Note 49 (Form 1 & 2) completed so I can complete my subdivision. I have 2 units both with full NBN FTTP connected - I just need the form completed to satisfy the Councils ...

John-W
Level 1: Cadet

Hi I am receiving an error HTTP Error 404. The requested resource is not found.When trying to access https://alumni.telstra.com.au/Is the site offline or is Telstra documentation pointing to an old address?

HelpGrandma
Level 1: Cadet

Q1. I have a Telstra Pre Paid Wife Fi device - Telstra 4GX Hotspot. Model:MF985T still a support device? If so why can't I recharge the SIM card online I use with it?Q2. Does the Telstra online Pre Paid link have a glitch when the process reach the f ...

Morris_Z
Level 2: Rookie

I used to be able to read files from USB plugged into Telstra Smart Modem Gen 2 router/modem. I can see the device in the browser at http://192.168.0.1/gateway.lp but no longer can I open it from my Mac Finder. Any Suggestions?The USB storage device ...

SH1TY
Level 1: Cadet

I went to the Rundle Mall store to purchase a new phone and could not speak to staff immediately, so I asked for a 3pm call back. An unlisted number called me at approximately 3:15pm, however, I was not in a position to answer the call and had to let ...

JohnDodson
Level 5: Eagle Eye

How can I...      Create a new very top level CrowdSupport category that is discussion about CrowdSupport itself?             Then within that how can I create a category for improvements to CrowdSupport?                       Then within that how ca ...

BeekmanGroup
Level 1: Cadet

Good Day, I tried to use the live chat on telstra.com.au, to get assistance with this query but i did not receive any joy because i am not a bigpond client. I work for a holiday letting business in South Africa and we have a customer base in Australi ...

Snake478
Level 1: Cadet

Today I brought a $150 prepaid Telstra sim kit. I activated the sim and noticed I chose prepaid mobile broadband. I actually want to be able to make phone calls and text messages too. Now that it’s activated, am I able to change it to a prepaid mobil ...

Alanray
Level 2: Rookie

I am extremely disappointed with the almost 1.5 hours of being on hold, only to be disconnected at the end and now having to restart this nightmare once more. 
I had hoped earlier today I could visit the local Telstra Shop however, even though the ser ...

Blue-sky
Level 1: Cadet

I have an account/ re-charge issue with Boost. All tech and complaints for Boost are handled by Telstra. The problem has been ongoing since 2 May '21. No-one in Tech has been able to fix the issue. Finally sent on-line complaint form 8 July. Case man ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

It was brought to my attention that there is no longer a link to CrowdSupport (aka 'Ask the community') on the Get Help page of the app. I have checked this and also looked in other places to no avail.   The link is still present on the My Account we ...

Collins2
Level 1: Cadet

My question is should providers be held accountable for providing a platform for scammers to access customers and when blocked having the foundation as provided by the service provider to change thier via digit or two to continue tge scam. For exampl ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

For a few weeks now, I have been using the TFA process that has been forced on the CrowdSupport community. I am generally in favour of properly applied TFA processes, but I do have wonder what riches it is protecting in the case of CrowdSuupport, whe ...

ApsleyALM
Level 1: Cadet

I am using Telstra IMAP on several devices. All are setup using IMAP. I have never had an issue. This morning I renamed a sub folder whilst using Telstra Webmail on Chrome browser. After renaming it, all of the emails in there (roughly 100), vanished ...

Jill_v
Level 1: Cadet

I’ve been receiving those junk messages about the voicemails everyday, it’s really annoying. Anyone received these messages these days? How can I block them? 

 

GHR247
Level 1: Cadet

My bank account has a new BSB.  When trying make payments or to set-up direct debits, the BSB is not recognised.  How can we get Telstra to update their accounts software so that I can pay them money?

Level 21: Augmented Dowser
Level 21: Augmented

Kudos to Telstra and Mr Andrew Penn (CEO) for their decision to make local and national calls to standard fixed line numbers, and calls to standard Australian mobile phones free when calling from Telstra’s public payphones (from today).
In the announ ...

Level 20: Director Rohan123
Level 20: Director

Hi everyone, So while sheltering from a hail storm yesterday, In a Telstra public pay phone. I noticed it was out of service, So because i had nothing better to do than shelter from the storm at the time. I thought i would call Telstra via the instru ...

sam-13
Level 1: Cadet

Hi Community,I recently saw my credit report and found a default from Testra on an unpaid amount of $340. Whereas, this payment has been made in full recently, late but done.Nor Testra or the recoveries firm have contacted me or sent as default lette ...

AF1211
Level 1: Cadet

Calls from 03 9172 3419 are obviously a scam. People say they are from Telstra and are not. When i called them on it they swore at me  . Line should be shut down.   

Charlie2021
Level 1: Cadet

We are extremely disappointed and frustrated with dealing with Telstra.Our problem started from the day we applied for internet connection at our new place.They first advised for us to get a mobile Netgear plan as we did not have NBN at our location. ...

BER-722
Level 1: Cadet

After installing Whats app I made an international call to NZ, when my phone account came in there was a $16 charge for the call.  The billing department advised that I would always incur charges calling overseas with WhatsApp. I have unlimited data ...

ccmc
Level 2: Rookie

I have a data plan for iPad for backup if I am travelling intrastate or for when power fails or other emergency that can and does happen.  It is only $50.00 for 365 days but now find that Telstra have altered all their plans and this will now cost $1 ...

JFH2
Level 2: Rookie

What am I still waiting for high level technical support 4 weeks after initial concerns were madeA case number is lodged and many consultants have answered ! You just have to wait very poor consumer relationship many hours wasted in discussion and an ...

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

qmg100
Level 2: Rookie

Just received an email @telstra: you have won. It goes on to say that "we randomly choose 10 happy visitors who receive a give-away from our sponsors. This is our way of saying thank you because you are a loyal telstra user. To win all you have to do ...

JustANumbChick
Level 1: Cadet

Hello, is the link I keep getting in Telstra SMS's legit? https://mytelstra.onelink.me/BJRB/faluts If it is legit, looks fake and why is Telstra using stupid URL's? Thanks

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

teddyboy2014
Level 6: Bloodhound

Hi, I want another email acc with Telstra, but I can see anywhere how I access this 

CCE
Level 1: Cadet

I would like to delete my Avatar but have been advised this is not possible but that a Moderator can change the name. How do I contact a Moderator please ?

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 6: Bloodhound

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 3: Gumshoe

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

mo18
Level 3: Gumshoe
Alanray64
Level 2: Rookie

I have been directed to this site at least 3 times in the last 2 days and I’m just left hanging. No one contacts me to discuss the issues which still go on. 
my issues are nbn dropouts happening frequently So what can be done?

isp27
Level 1: Cadet

They jokingly say its like texting a friend . well with a friend you don't wait for over 2 hours for a response. This is my third day trying to get some help for the problem I mentioned in a previous email, Thanks for waiting, we've got your message. ...

NC211
Level 1: Cadet

I have received 2 calls from the following numbers:02 9363 759307 3282 8672The first one of was a recording and the second one was a human, both stating that they were calling from Telstra to talk to me about my internet connection. I hung up on both ...

JHunter
Level 2: Rookie

Hi I have read Crowd Support regarding why my Telstra Webmail now won't load when I use Firefox as my browser.I have tried clearing everything but it is still a issue ,Im now forced to use another different means to get through ? Yet mobile phone is ...

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

telstrasuckbig1
Level 1: Cadet

When is this company going to fall over or pulled into lineDon't give a **bleep** about people u can no longer talk to anyone to get **bleep** fixedA week to get a SIM activated app still doesn't work only with them now spend so much time away from P ...

MysticWiz
Level 1: Cadet

Has anyone else noticed that.... You call telstraget sent a txt message linkforwarded to chatchat does not answerchat bot suggests contacting through the appthe app chat sends you back to the same chatwhich sends you a linkwhich logs you into the web ...

deejerydoo
Level 3: Gumshoe

This is actually a community support not feedback question, but you appear to not have an option for asking support questions... I have been wondering why it is I never receive email notifications to forum posts and topics for some time. I have just ...

deejerydoo
Level 3: Gumshoe

Trying to respond to a personal message and am not able to send my reply. All I am getting is: "Correct the highlighted errors and try again. None of the users have PM enabled. Message will not be sent."

00007
Level 1: Cadet

I am being redirected to the Telstra router each time I click on my bookmark (opens up the router login page) or do a fresh search on the BOM webpage (opens up a new page with access denied - as per screenshot). It even changed the logo on my bookmar ...

SLK2007
Level 1: Cadet

I reported a low aerial cable across my drive way, Telstra Report No. 172941529. I was advised that this would be attended to within 48hrs. This problem was reported last Thursday, 20/8/2020 and has, as yet, not been addressed. Are you able to advise ...

UNHAPPY-TELSTRA
Level 1: Cadet

HOW DO YOU PRINT A FULL LIST OF WEBMAIL CONTACTS

bbwgus
Level 1: Cadet

ADSL serviceOn Wednesday 19th August approximately 5pm I lost internet access. I did all the things I knew to do which did not work. I rang and was relayed to a text service because "that's how Telstra can serve me better". I texted at 8.11pm but the ...

teddyboy2014
Level 6: Bloodhound

in the old system, when i deleted an individual email or file, i just deleted them, now I am asked again if thats what I want?

demons27
Level 3: Gumshoe

Can successfully stream from my iPad to my TV via Apple Airplay with no issues on streaming quality or lag. Currently have 3 x Foxtel IQ2 boxes (2 via multiroom) with Telstra. Tried to get a Foxtel Go / AirPlay session to the same TV happening. Airpl ...

Scorpio1
Level 3: Gumshoe

When I play freecell on my android I often get a red dot down near the bottom. What does this mean?

Nic55
Level 1: Cadet

The image of the box below is located on the external wall of our house. We're installing a carport and need its moved to a lower position, but I'm not even sure if it's a Telstra asset and if it's even in operation? Any help to at least identify the ...

Floccinaucin
Level 1: Cadet

https://say.telstra.com.au/customer/general/forms/Email-ComplaintForm will not submit no matter what I do.All fields required have been completed properly, but page keeps saying they have not been.This follows other complaints on line that Telstra is ...

JimJ
Level 4: Private Eye

Email received today.  Email Delivery Notification
  Dear XXXXXXX
 Your mailbox "XXXXXXX@bigpond.com" failed to sync and returned (4) incoming mails.Syncing failed to go through due to the invalidation of your mailbox within the past 14 days.You can at ...

Blackfish
Level 1: Cadet

Did not receive points after paying account. What are my options?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit