Level 1: Cadet

Bigpond Security BE AWARE

Ben

Hi my enquiry is about post-paid mobile broadband plans

 

Ben

if I sign up to a 24 month contract, for example

Data 8GB data Cost per MB 0.67c Plan length 24 months $55 per month

$1320 over 24 months plus device cost. Excess data usage costs 3c per 1MB

 

Ben

 if i find the data allowance is not suitable can i upgrade or downgrade?

 

Jezreel

I see. Yes, you can upgrade anytime but if you downgrade your contract will restart and you will pay early re-contracting fee.

 

Ben

what is the fee?

 

Jezreel

It's $50.

 

Jezreel

Also, upgrading can be only be done once every 60 days.

 

Ben

That's reasonable. OK thanks for your help..... ALSO>>>>>>

 

Ben

I have a billing enquiry can you help me with that?

 

Jezreel

No worries, you're welcome.

 

Jezreel

Yes, I can help you also with your bill. I'm all around consultant lol Smiley Happy

 

Ben

################ is my account # I have an existing hardware repayment for a telstra T.HUB (which is a piece of rubbish if you ask me) anyway I would like to find out how much is left on the repayment

 

Ben

please

 

Jezreel

I see, sure no worries.

 

Jezreel

Hang on one sec.

 

Jezreel

Can I also have your date of birth?

 

Ben

##.##.##

 

Jezreel

Thanks, one moment.

 

Jezreel

Thanks for waiting.

 

Ben

ok'

 

Jezreel

Your T-Hub 2 payment has ended Dec last year.

 

Ben

so why am i still getting regular bills from telstra?

 

Ben

23 July a bill for $8.04

 

Ben

etc

 

Jezreel

I am checking it further.

 

Ben

thanks

 

Ben

I am currently with Optus an have been for the past 2 years

 

Jezreel

Your account is $0.00 balance.

 

Ben

for how long has my account been at $0.00 balance?

 

Ben

I've been paying multiple bills since Dec last year Smiley Sad

 

Jezreel

Just last month Ben.

 

Jezreel

I checked the charge and it shows BigPond Online Security.

 

Jezreel

Did you get extra service from BigPond like security software?

 

Ben

Oh god reallY? OK can you PLEASE cancel anything like that which is costing me money because Telstra at the moment is not providing me with ANYTHING

 

Jezreel

Yes, I can cancel it for you.

 

Ben

wow SECURITY what a joke

 

Jezreel

It is BigPond security attached to your old cable internet.

 

Ben

PFFfffffffffffffffffffffffffffT which was cancelled how long ago?

 

Jezreel

Yes, but the online security remained because it needs to be cancelled using a different tool.

 

Ben

Not saying you're a tool, but someone definately is Smiley Sad(((

 

Jezreel

I am sorry for the inconvenience.

 

Jezreel

I'll make sure that it gets cancelled.

 

Ben

Can I expect a credit for the amount I have paid since Dec last year when I sign up for a Telstra Mobile Broadband Post -Paid contract?

 

Ben

If so then all is forgiven Smiley Happy

 

Jezreel

I'll see what I can do.

 

Ben

wonderful How can I refer to this conversation in future?

 

Jezreel

I'll be sending you an email after this chat which will lead you back to me Smiley Happy

 

Ben

Thanks for your help Jezreel. Have a great evening

 

Jezreel

You're welcome. I haven't resolved your query yet.

 

Ben

How so?

 

Jezreel

I understand that you are asking for a credit.

 

Ben

Well, Yes IF i sign up to a Telstra service.....

 

Ben

How may that credit be applied?

 

Jezreel

Are you asking for credit for the BigPond security thing?

 

Ben

Yes

 

Ben

I've been paying security for a service that was cancelled WAY BEFORE december last year.....

 

Jezreel

I can give a goodwill credit of $10.

 

Ben

HAAAAAAha ok thats better than nothing Cheers.

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Bigpond Security BE AWARE

hi Ben 

 

That's really disappointing to read. 

 

So it appears that when your internet account was disconnected in December 2013, the BigPond Security product that was attached to it was not disconnected. 

 

This is something that can happen, if you are not aware to request the disconnection of the Security, at the same time that you have your internet service cancelled. 

 

-   Lindy 

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