GHR247
Level 1: Cadet

bsb update

My bank account has a new BSB.  When trying make payments or to set-up direct debits, the BSB is not recognised.  How can we get Telstra to update their accounts software so that I can pay them money?

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4 REPLIES 4
Dowser
Level 21: Augmented
Level 21: Augmented

Re: bsb update

You could contact Telstra Support regarding that issue. You can contact them via the chat function in the Get help section of the My Telstra app.

Alternatively, you could call them on 132200 (9am - 8pm AEST Weekdays).

GHR247
Level 1: Cadet

Re: bsb update

I tried both of those options and neither could help.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: bsb update

You should also talk to your bank about the issue. If it is a new BSB, then they may need to make sure that they have published the fact that it exists.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
GHR247
Level 1: Cadet

Re: bsb update

I spoke to them as well and they suggested I speak to my supplier to update their systems.  Direct debits are coming out for AGL without issue.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit