Level 4: Private Eye

CrowdSupport email address change?

Answered

Change of email address here and can't see how to do it in my profile, and noted an old thread re this and gather it needs a mod to fix?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: CrowdSupport email address change?

That is correct because it runs through your Telstra ID it needs to be fixed up by a moderator.
My memory is if you create a new Telstra ID with the email you want it to be and then Private Message any of the community managers such as @EmeLou and they should hopefully be able to sort it out. You can do that by clicking on their profile and user the send message button. 

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: CrowdSupport email address change?

That is correct because it runs through your Telstra ID it needs to be fixed up by a moderator.
My memory is if you create a new Telstra ID with the email you want it to be and then Private Message any of the community managers such as @EmeLou and they should hopefully be able to sort it out. You can do that by clicking on their profile and user the send message button. 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Level 4: Private Eye

Re: CrowdSupport email address change?

Many thanks - PM sent to Emma.

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