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Difficulty to have direct contact Telstra for information
I had a general question about a pre-paid sim card to ask so via the app I asked a question to to the virtul assistant. Absolutely useless unless you ask a question a 2 year old will comprehend. It did put me through to a human, who was equally useless. They wanted me to tell them my name, date of birth, Account number and other personal details. I replied this was a general question for which they did not need to know these details as I dont like giving out personal data unnecessarily. Without any answer, they terminated the conversation. Thankfully I got the answer via Crowd Support, an excellent way to get answers. I'll spread the word.
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Re: Difficulty to have direct contact Telstra for information
Nice to know you got some assistance here..
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
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