ronno
Level 1: Cadet

Faulty product

The Harman Kardon Neo Bluetooth Speaker I purchased via Telstra Rewards on 24th Feb 2020 is faulty / what can I do? Where do I go?

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1 REPLY 1
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Faulty product

Hi @ronno 

 

You can chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Note: If Codi (Chat system) keeps going around in circles type "Chat to a consultant"

 

The 13 22 00 number is working again. But I've found its best to call during office hours. Some customers have experienced long delays. I called the other day and was answered in about 5 minutes.

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