isp27
Level 1: Cadet

Further to previous email re Telstra's hopeless message support system

They jokingly say its like texting a friend . well with a friend you don't wait for over 2 hours for a response. This is my third day trying to get some help for the problem I mentioned in a previous email,

 

Thanks for waiting, we've got your message. We’re currently experiencing some delays in being able to respond to your message but we will respond as soon as possible. There’s no need to stay waiting in front of your screen as this conversation won’t close if you step away just keep this window open.
 
 
You
 - 19:05
over 1 hour no responseSent
You
 - 19:58
2 hours no responseSent

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit