Level 2: Rookie

How to set up my new Gateway?

Hats off to Bigpond Backup team. Within minutes of my ringing the required number I was on the air, and the technician even told me how to change my wap key, easy as,


The only thing that may be inproved on - Contact the customer via email prior to disconnecting the old service. A letter to me daid that my old sevice would be love until 26th july, uut was suspended today.


Overall I had great service


Thank you Bigpond

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Level 23: Superhero

Re: How to set up my new Gateway?

Thanks for taking the time to give some kudos to Telstra and giving them some feedback on ways they can improve their processes.
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