avior0
Level 1: Cadet

Is there major delays with orders?

I ordered a replacement handset last Friday and still haven't received a confirmation. I was initially told the order would be processed the same day. I'm now told the "back of house" team are processing the order. I noticed on Facebook others having issues with orders. Is it simply just staffing issues? Or more needs to be done with the telco's IT system?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Is there major delays with orders?

Hi @avior0 

 

That will be due to the current back log with Australia Post/Startrack.

 

Startrack have also been going on strike lately for better pay/conditions and Telstra uses that courier service for many of it's outbound parcels.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit