Level 3: Gumshoe

Mailboxes

Answered

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email address), but it keeps on telling me that I can have fourteen (14) - can anybody please advise, point me in the right direction ?? - cannot contact or get hold of any support personel through the Telstra contact/support pages/mediums etc:

Youngy

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Mailboxes

Sorry i should of been more specific. Postpaid broadband service

You need a postpaid broadband service to be eligible for additional free mailboxes.
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: Mailboxes

Do you have a Telstra broadband service on the same billing account that your bigpond email address is on?
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Level 3: Gumshoe

Re: Mailboxes

yes I do Yastriandrie - a Telstra Pre-Paid Mobile Broadband service & a mobile
Long Life plan







Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Mailboxes

Sorry i should of been more specific. Postpaid broadband service

You need a postpaid broadband service to be eligible for additional free mailboxes.
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Set it & forget it

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