CrowdSupport®
Highlighted
Level 3: Gumshoe

Mailboxes

Answered

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email address), but it keeps on telling me that I can have fourteen (14) - can anybody please advise, point me in the right direction ?? - cannot contact or get hold of any support personel through the Telstra contact/support pages/mediums etc:

Youngy

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Mailboxes

Sorry i should of been more specific. Postpaid broadband service

You need a postpaid broadband service to be eligible for additional free mailboxes.
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Mailboxes

Do you have a Telstra broadband service on the same billing account that your bigpond email address is on?
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 3: Gumshoe

Re: Mailboxes

yes I do Yastriandrie - a Telstra Pre-Paid Mobile Broadband service & a mobile
Long Life plan







Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Mailboxes

Sorry i should of been more specific. Postpaid broadband service

You need a postpaid broadband service to be eligible for additional free mailboxes.
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit