Level 1: Cadet

NBN DNS issue


We have an issue with our NBN (Business plan).


Was having no connectivity and called support so they ran some tests etc, etc, etc, etc then they told me everything is fixed because they said it is and the DSL is synching so there.


However this is not the case at all.


I switched from the V7610 to a tplink 9970 and ran the auto setup. It works great (with a dynamic IP) - get the internet for a while - but then after the lease expires on the IP we get our old IP back (static) and that's the last time the internet works.

Here is the diagnostics from the modem:

Test Internet Browsing

   Test xDSL Synchronization
   ATM OAM Segment Ping
   ATM OAM end to end Ping
   Ping default gateway
   Ping primary Domain Name Server
   Test DNS Root
   Network Connection Status Inspect(NCSI)
Diagnostics Complete
So - works great until the static ip is returned. I cant convince support that there is an issue. 
Anybody offer some advice?




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Telstra (Retired)
Telstra (Retired)

Re: NBN DNS issue

Hi @melissa82


Apologies for the delay in responding and for the issues with your business broadband service. Has this matter been followed up on or resolved since your post?

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