Level 1: Cadet


I put in a move request with Telstra on the 03/04.


They disconnected my service on the 06/04 and today is the 21/05 (46 days later) and they still have not reconnected it. I moved literally one suburb over. Telstra NBN was already connected at this house with previous tenant. 

Even with covid19 surely this is unacceptable 

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Level 25: The Singularity
Level 25: The Singularity


Send a message via the My Telstra app (blue icon, bottom right of Get Help screen) and mark it as urgent (icon in the top right of the message screen). Someone should respond in a few hours/couple of days.


In most cases, it should just be a case of NBN Co applying the codes to your service (there may be an issue if the previous tenant didn't move or cancel their service - you may need to provide a copy of the signature page of your rental agreement before the codes can be changed, but someone really should have contacted you already if that's the case).

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