Level 1: Cadet

Problems setting up Bigpond email account on Outlook 365

Hi. Has anyone else had issues setting up the Bigpond account on outlook365. I’m trying to resolve an issue for my elderly parents and I’m pretty tech savvy but I can’t get this to work with all the correct IMAP settings. We can get webmail to work and I know the settings we are using are correct as advised on the Telstra page but it seems to keep failing on the IMAP authentication setup. I’ve had a good look and they spent 2 hour at a Telstra shop who weren’t able to resolve. They’ve been offer platinum support for a fee but this seems ridiculous on such a simple issue. We’ve tried in now on two different devices and same issue.

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2 REPLIES 2
Level 1: Cadet

Re: Problems setting up Bigpond email account on Outlook 365

Hi all,

 

Yes I have a similar issue with my Outlook 365.

1.
prior to a windows update ..@bigpond.com was working OK

2

After windows update, outlook reported *.ost file is corrupted, and was unable to start.

3

I started outlook in safe, and a trying a few things, reinstalled outlook 365 --OK

4

The add google mail via IMAP --OK

[so imap, ports are open]
5

Bigpond via IMAP gives error unable to find account --OK

6

Setup thunderbird with bigpond imap setting,  connected and working --OK

so bigond imap, and my windows PC are connected --OK

7

A different windows machine has outlook 365 connected with bigpond imap setting,

[didnt get a corrupted *.ost file, and it is OK.

8

So what is the issue with outlook 365?

 

 

 

 

 

So what is going on here??

 

 

Level 1: Cadet

Re: Problems setting up Bigpond email account on Outlook 365

Hi all,

 

I have just sorted out my issue, I created a new outlook profile, set it as default,

1

added my bigpond account with imap settings, connected  -OK

2

added my gmail account with imap settings, connected  -OK

 

all good..

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