Refund

[Bluey42]

Hi there.  If I cancel my account before the end of the billing period, do I get a pro rata refund?

Regards

Bluey

[Jupiter]

Yes. Assuming you aren't on contract and subject to Early Termination Charges.

[Stef_3]

Hi @Bluey42

Sorry to hear you are wanting to cancel your service.
 

We have specialised resolution team set up that I would recommend you speak with.

Once connected will do anything they can to assist and keep you as a customer.

If you're contemplating moving to another provider, please call us on 13 22 00, and say, 'Disconnect' at the voice prompt. 

(They are open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)

If you need a link to our current range of mobile offers please click here: https://tel.st/ddlh2 and for bundle offers here: https://tel.st/ld4wh

Please let us know how you get on and what the outcome was.

- Stef