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Refund
Hi there. If I cancel my account before the end of the billing period, do I get a pro rata refund?
Regards
Bluey
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Re: Refund
Yes. Assuming you aren't on contract and subject to Early Termination Charges.
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Re: Refund
Hi @Bluey42
Sorry to hear you are wanting to cancel your service.
We have specialised resolution team set up that I would recommend you speak with.
Once connected will do anything they can to assist and keep you as a customer.
If you're contemplating moving to another provider, please call us on 13 22 00, and say, 'Disconnect' at the voice prompt.
(They are open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)
If you need a link to our current range of mobile offers please click here: https://tel.st/ddlh2 and for bundle offers here: https://tel.st/ld4wh
Please let us know how you get on and what the outcome was.
- Stef
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