aaa2222
Level 1: Cadet

Security number to pay bill online?

Answered

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

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ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Security number to pay bill online?

I've been paying my bill to Telstra via the internet for several years, and I have never heard of a security number.

On the basis of what you have written, it probably is a scam/

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Security number to pay bill online?

I've been paying my bill to Telstra via the internet for several years, and I have never heard of a security number.

On the basis of what you have written, it probably is a scam/

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Security number to pay bill online?

It sounds like a scam. Who is asking you for a security number (which doesn't exist)?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
heybabe
Level 2: Rookie

Re: Security number to pay bill online?

When speaking w Telstra directly, to ID myself I've been asked to confirm a security pin / number sent to my mobile device. This is for Telstra to confirm that I am who I say I am.

I don't know if this is your situation, but it's been happening to me when speaking with various Telstra Call Centres for the past 6m or so.

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