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Level 3: Gumshoe

Strange Messages

Answered

Hi,

Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:

 

 "Sorry, unable to complete the action you requested." 

 

" Request entity too large 

 

It is a bit frustrating, when trying to reply or give feedback to a response.

Any ideas as to what is causing this?   Have logged out and in again, but this has been happening for several days now.

 

Thankss

Catsmum

j

Catsmum
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 21: Augmented
Accepted Solution

Re: Strange Messages

Is that happening n a PC/Browser, a mobile device or both?

 

Have you tried clearing 'All cookies and site data' or similar for the browser you are using, not just clearing cache?

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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Level 18: Intelligence Chief

Re: Strange Messages

Hi @catsmum 

I used to suffer the same problem.

To fix this download ccleaner.

https://www.ccleaner.com/

Run the program and it will fix this from happening.

Please note that it will clear some of your recent searches and quick links on google.

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Highlighted
Level 21: Augmented
Accepted Solution

Re: Strange Messages

Is that happening n a PC/Browser, a mobile device or both?

 

Have you tried clearing 'All cookies and site data' or similar for the browser you are using, not just clearing cache?

 

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

View solution in original post

Highlighted
Level 3: Gumshoe

Re: Strange Messages

Thanks Rohan123.   I have just downloaded this and logged in again, and was

immediately able to reply to you.

Great !  :-)

Catsmum

Catsmum
Highlighted
Level 3: Gumshoe

Re: Strange Messages

Yes, Steve, I have just cleaned my cache and the problem seems to be ok now.

I am using my PC and I guess I should clear things more often!  :-)

Catsmum
Highlighted
Level 21: Augmented

Re: Strange Messages

You can set your browser to clear things automatically - which is what I do. I use Brave browser which is chromium based, just like Edge and Chrome do..  it makes it a bit easier to set thosethings.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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