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Level 1: Cadet

syncing outlook

My bigpond.com email has been working effortlessly on Outlook for years, but since Office 365 became Microsoft 365, something has changed in Outlook.  I lost all my contacts, my saved emails and now I cannot sync my bigpond account to Outlook.  When placing the POP account details in as per the bigpond webpage, I get the following message:  unable to reach your email provider.  Check your server settings.

I have checked and double checked, but still I get the same message.  Is there something I have missed?

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1 REPLY 1
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Level 16: Secret Agent

Re: syncing outlook

Hi @Naoum1 

This is a problem being shared by many people, so I don't believe you have done anything wrong. Unfortunately I don't know how to fix it.

See the below link for my previous suggestions.

https://crowdsupport.telstra.com.au/t5/telstra-mail/email-does-not-work-on-outlook-365/m-p/885119#M3...

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

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