Tap left on at telephone exchange - Telstra refuse to help

[tailor]

I walked past the local telephone exchange (Carlingford NSW) yesterday and noticed a tap behind the exchange  behind the locked gates of the exchange. Now, 36hrs later, the tap is still running. I've tried to report this to telstra via the phone, live chat and social media but nothing has been done.

[Adam_H]

Try both https://say.telstra.com.au/customer/general/forms/facilities-maintenance

and email: F1200477@team.telstra.com

[tailor]

Thanks.

I was finally, after 30min on the phone, able to talk to someone who could help eventually. Though they initially told me to contact Sydney Water - not sure how they can turn a tap off behind locked gates.

Lets see how long it takes them to turn the tap off

[tailor]

24hras later and the tap is still one. I rang Telstra again and was told then don't have anyone trained to turn off a tap. Using the links and email Adam provided to see if I can get a response. I wonder if the SMH or ABC would be interested in this story

[ProfessorPhone]

Have you considered ringing the local water authority? 

[Adam_H]

Andy Penn (Telstra CEO) trumpets Telstra’s green credentials yet cannot get a leaking tap shutoff. A disgrace.

[abthomp]

No one trained to turn off a tap?

With Telstra that's quite possible.

[SteveW_52]

They can't reach it from the Philippines or Mumbai... and taps don't have the My Telstra app! 

[ProfessorPhone]

It's worth considering that under the NBN Act arrangements, Telstra has rented most of their exchanges to NBN. I don't know if in fact Telstra still have actual access, but NBN certainly do.

Regardless, it would be practical for the "tailor"  the OP to attach a note to the front gate where techo's come and go, asking them to turn off the tap. That seems a practical solution.

[tailor]

Two weeks after I first noticed the tap and it’s still running. Apparently it’s need a plumber to fix it. How hard can it be to get this fixed. What a waste of water

[ProfessorPhone]

A Google search brings up this webpage.  You may want to write to this group which is in Australia. They deal with communications sent to the CEO, who you mention has green credentials.(as above).

https://say.telstra.com.au/customer/general/forms/contact-ceo-form

[Adam_H]

Telstra are environmental vandals by letting this mismanagement occur under their watch

[tailor]

Day 22 update: The tap is still running. I contacted the NSW Minister for water,

Melinda Pavey, who contacted Sydney Water who rang me today. I was told there was nothing Sydney Water could do apart from asking Telstra to fix the tap. They suggested I contact the Federal Minister for Communication, Paul Fletcher, to see if he can put some pressure on  Telstra to fix the tap. I've also contacted John Alexander's office to see if they can also put pressure on Telstra. Currently I have two open cases with Telstra and one with NBN Co. Maybe its time to see if the  ABC News are interested in the wastage and inability of Telstra to fix a tap.

[SteveW_52]

Try the others as well..  A Current Advertisement would probably take a shot at it..  

[Jupiter]

I wonder if they realise that they don't need a plumber to apply a temporary fix to a leaking tap? If the leak coming through the tap itself (normally due to a failed washer), all they need to do is attach a cheap two way hose adapter (cost $7) and turn off both outlets.

[Yastiandrie]

i'll see if i can bring it to someones attention

[Adam_H]

This thread speaks volumes to what Andy Penn has done to Telstra.

[Adam_H]

Try calling talkback radio 2GB. Their shock-jocks like ammunition to give rockets to CEOs like Andy Penn.

[Mike2972]

Hi Community, great to see how we are all conscious on water wastage and i do understand your frustrations on getting this actioned. The good new is i have engaged my facilities team within Telstra to have this fixed. This has been escalated to our preferred supplier to remediate asap.

[tailor]

Good to hear. I’ll check the tap from time to time and report on progress. Let’s hope it gets fixed soon

[tailor]

I’m pleased to report the tap has been fixed. It only took 3.5 weeks and pressure from a federal MP. Thanks for the suggestions and support.

[Mike2972]

Hi Community

Glad to see we were able to get this resolve, 3.5 weeks was too long. Occasionally these type of issues do take time to get through to the right people to fix. We appreciate the community bringing these issues to our attention

[SteveW_52]

Great news, Telstra support could learn a lot here about rapid response and eventual closure on an issue...