tailor
Level 3: Gumshoe

Tap left on at telephone exchange - Telstra refuse to help

I walked past the local telephone exchange (Carlingford NSW) yesterday and noticed a tap behind the exchange  behind the locked gates of the exchange. Now, 36hrs later, the tap is still running. I've tried to report this to telstra via the phone, live chat and social media but nothing has been done.

 

 

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22 REPLIES 22
Adam_H
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Try both https://say.telstra.com.au/customer/general/forms/facilities-maintenance

and email: F1200477@team.telstra.com

tailor
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Thanks.

 

I was finally, after 30min on the phone, able to talk to someone who could help eventually. Though they initially told me to contact Sydney Water - not sure how they can turn a tap off behind locked gates.

 

Lets see how long it takes them to turn the tap off

tailor
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

24hras later and the tap is still one. I rang Telstra again and was told then don't have anyone trained to turn off a tap. Using the links and email Adam provided to see if I can get a response. I wonder if the SMH or ABC would be interested in this story

 

 

ProfessorPhone
Level 23: Superhero

Re: Tap left on at telephone exchange - Telstra refuse to help

Have you considered ringing the local water authority? 

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Adam_H
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Andy Penn (Telstra CEO) trumpets Telstra’s green credentials yet cannot get a leaking tap shutoff. A disgrace.

abthomp
Level 13: Super Sleuth

Re: Tap left on at telephone exchange - Telstra refuse to help

No one trained to turn off a tap?

With Telstra that's quite possible.

SteveW_52
Level 21: Augmented

Re: Tap left on at telephone exchange - Telstra refuse to help

They can't reach it from the Philippines or Mumbai... and taps don't have the My Telstra app!  Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
ProfessorPhone
Level 23: Superhero

Re: Tap left on at telephone exchange - Telstra refuse to help

It's worth considering that under the NBN Act arrangements, Telstra has rented most of their exchanges to NBN. I don't know if in fact Telstra still have actual access, but NBN certainly do.

Regardless, it would be practical for the "tailor"  the OP to attach a note to the front gate where techo's come and go, asking them to turn off the tap. That seems a practical solution.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
tailor
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Two weeks after I first noticed the tap and it’s still running. Apparently it’s need a plumber to fix it. How hard can it be to get this fixed. What a waste of water

ProfessorPhone
Level 23: Superhero

Re: Tap left on at telephone exchange - Telstra refuse to help

A Google search brings up this webpage.  You may want to write to this group which is in Australia. They deal with communications sent to the CEO, who you mention has green credentials.(as above).

https://say.telstra.com.au/customer/general/forms/contact-ceo-form

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Adam_H
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Telstra are environmental vandals by letting this mismanagement occur under their watch

tailor
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Day 22 update: The tap is still running. I contacted the NSW Minister for water,

Melinda Pavey, who contacted Sydney Water who rang me today. I was told there was nothing Sydney Water could do apart from asking Telstra to fix the tap. They suggested I contact the Federal Minister for Communication, Paul Fletcher, to see if he can put some pressure on  Telstra to fix the tap. I've also contacted John Alexander's office to see if they can also put pressure on Telstra. Currently I have two open cases with Telstra and one with NBN Co. Maybe its time to see if the  ABC News are interested in the wastage and inability of Telstra to fix a tap.
SteveW_52
Level 21: Augmented

Re: Tap left on at telephone exchange - Telstra refuse to help

Try the others as well..  A Current Advertisement would probably take a shot at it..  Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Tap left on at telephone exchange - Telstra refuse to help

I wonder if they realise that they don't need a plumber to apply a temporary fix to a leaking tap? If the leak coming through the tap itself (normally due to a failed washer), all they need to do is attach a cheap two way hose adapter (cost $7) and turn off both outlets.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Tap left on at telephone exchange - Telstra refuse to help

Smiley Mad i'll see if i can bring it to someones attention

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Adam_H
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

This thread speaks volumes to what Andy Penn has done to Telstra.

Adam_H
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Try calling talkback radio 2GB. Their shock-jocks like ammunition to give rockets to CEOs like Andy Penn.

Mike2972
Level 1: Cadet

Re: Tap left on at telephone exchange - Telstra refuse to help

Hi Community, great to see how we are all conscious on water wastage and i do understand your frustrations on getting this actioned. The good new is i have engaged my facilities team within Telstra to have this fixed. This has been escalated to our preferred supplier to remediate asap.

tailor
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

Good to hear. I’ll check the tap from time to time and report on progress. Let’s hope it gets fixed soon

tailor
Level 3: Gumshoe

Re: Tap left on at telephone exchange - Telstra refuse to help

I’m pleased to report the tap has been fixed. It only took 3.5 weeks and pressure from a federal MP. Thanks for the suggestions and support.

Mike2972
Level 1: Cadet

Re: Tap left on at telephone exchange - Telstra refuse to help

Hi Community

 

Glad to see we were able to get this resolve, 3.5 weeks was too long. Occasionally these type of issues do take time to get through to the right people to fix. We appreciate the community bringing these issues to our attention

SteveW_52
Level 21: Augmented

Re: Tap left on at telephone exchange - Telstra refuse to help

Great news, Telstra support could learn a lot here about rapid response and eventual closure on an issue...  Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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