Snake478
Level 1: Cadet

Telstra $150 sim kit

Today I brought a $150 prepaid Telstra sim kit. I activated the sim and noticed I chose prepaid mobile broadband. I actually want to be able to make phone calls and text messages too. Now that it’s activated, am I able to change it to a prepaid mobile plan??

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2 REPLIES 2
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra $150 sim kit

Hi @Snake478 

 

You will need to contact Accounts/Billing. You can do that via the Telstra app or by calling 13 22 00 and say "accounts" to the bot lady. (Best to call during business hours from my experience).

 

I'm not sure if they can change it over without supplying you a new blank SIM though? But, they should be able to advise you what can and cannot be done either way.

My body's absorbed so much hand sanitizer that when I pee, it cleans the toilet. 🙂

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
jayonaise
Support Team
Support Team

Re: Telstra $150 sim kit

Phone support would be 9am-7pm Mon-Fri (Eastern time).

The My Telstra app messaging service (blue chat bubble on the GET HELP page) is 24/7.

 

 

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