Ftelstra6
Level 1: Cadet

Telstra stealing my money

I couldn’t make calls when I recharged my usual $40 first time this has happened

instead of helping in any way on the Telstra app they’d  just stop messaging 

now my $40 recharge that I do manually has changed with no bloody authority to

$60 automatic debit each month  that I’ve never had never asked for never set up

but Telstra think it’s ok to go into my bank account and steal  $60 a month 

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1 REPLY 1
LauraBee
Support Team
Support Team

Re: Telstra stealing my money

Hi there, definitely doesn't sound like an ideal situation. 

 

Just to clarify, have they set up a $60 auto-recharge on your service? You said you weren't able to make calls with the original recharge, have you been able to make calls since? 

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