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Level 2: Rookie

The veil of COVID-19

Is it me or do we find that every time we need assistance from Telstra we get the routine... oh because of COVID-19 we are soooooo busy that we won’t be able to answer your question for 6.2 days and sorry, but because of our business model we are a failure  and we don’t have the brain power to cope!

 

what is real? It’s the total lack of insight  to be able to cope with demand. It’s obvious that the people behind the wheel of Telstra can’t be tempted to accept a redundancy package so we are stuck in the tech of 1970. Oh how we need change ???

 

 

looking forward to the to “trained” negotiators from the Corp to answer .... sorry that was an oxymoron!

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3 REPLIES 3
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Level 22: Superhuman
Level 22: Superhuman

Re: The veil of COVID-19

Hi @Onders 

 

Is there a question in there somewhere on what you need help with?

 

Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Someone keeps putting vegetables in my beer crisper
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Level 2: Rookie

Re: The veil of COVID-19

Who are you Ozmoz

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Level 22: Superhuman
Level 22: Superhuman

Re: The veil of COVID-19


@Onders wrote:

Who are you Ozmoz


Hi @Onders 

 

Just me :-)

Someone keeps putting vegetables in my beer crisper

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