The veil of COVID-19
Is it me or do we find that every time we need assistance from Telstra we get the routine... oh because of COVID-19 we are soooooo busy that we won’t be able to answer your question for 6.2 days and sorry, but because of our business model we are a failure and we don’t have the brain power to cope!
what is real? It’s the total lack of insight to be able to cope with demand. It’s obvious that the people behind the wheel of Telstra can’t be tempted to accept a redundancy package so we are stuck in the tech of 1970. Oh how we need change ???
looking forward to the to “trained” negotiators from the Corp to answer .... sorry that was an oxymoron!
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Re: The veil of COVID-19
Is there a question in there somewhere on what you need help with?
Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.
More information on how to leave a message via the My Telstra app can be found at
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