aswigon
Level 3: Gumshoe

Unable to complete profile to 100%

I am assuming its not just me who can't complete their profile to 100%?

Stuck at 87% and I assume its because of being unable to complete "Rate your device".

Any suggestions? @CrowdSupport 

 

2 rules to success in life: 1. Don't tell people everything you know.

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4 REPLIES 4
SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Unable to complete profile to 100%

It's not just you...  no idea why it isn't possible to rate devices..  

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Unable to complete profile to 100%

It hasn't worked for years. Broke soon after it was introduced. 

 

@DanK is there any solution in the works for this function?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
CazCDC
Level 1: Cadet

Re: Unable to complete profile to 100%

can Telstra do anything right ? NO it seems. the profile thing is the least of my worries. WE've been over charged and no one at Telstra is there to talk to, and the text service has been a circular frustrating thing that's been going for a week and still no outcome!! How do Telstra even exist ?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Unable to complete profile to 100%

In the My Telstra app, if the bot is redirecting you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can also mark the message as urgent by tapping on the 3 dots in the top right corner of the message screen.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

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