Unable to complete profile to 100%

[aswigon]

I am assuming its not just me who can't complete their profile to 100%?

Stuck at 87% and I assume its because of being unable to complete "Rate your device".

Any suggestions? @CrowdSupport 

[SteveW_52]

It's not just you...  no idea why it isn't possible to rate devices..  

[Jupiter]

It hasn't worked for years. Broke soon after it was introduced. 

@DanK is there any solution in the works for this function?

[CazCDC]

can Telstra do anything right ? NO it seems. the profile thing is the least of my worries. WE've been over charged and no one at Telstra is there to talk to, and the text service has been a circular frustrating thing that's been going for a week and still no outcome!! How do Telstra even exist ?

[Jupiter]

In the My Telstra app, if the bot is redirecting you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can also mark the message as urgent by tapping on the 3 dots in the top right corner of the message screen.