Seems very convenient for telstra to hid behind covid19 to suddenly strart ripping people off as there is no way whatsoever to get in contact with them to query . There is no reason for your increase to my bill and being on a Disability support pension means I can ill afford the cost or hassel. The only thing I can do is pay your theiving charges, otherwise I will be left without my phone and internet. And to continue into the future to make sure you do the right thing and not get away with criminal behaviour.
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Hi, yes I Agree. We can’t get in touch with them and personally, I don’t see enough people rallying together to tackle this. Please switch providers ASAP. I recommend Aussie or tpg both of which I had instant communication. I am so sorry you’re going through this, we are too and we can’t contact Telstra and have decided to switch.
Apologies for any issues getting support for your billing enquiry.
Due to the COVID-19 pandemic, we’ve made the decision to pause all late fees and service disconnections from 19 March through 30 April 2020.
Our team have received your bill query if you have sent us a message in the My Telstra App, however there is a delay in processing these at the moment, but rest assured you won’t incur a late fee or a service suspension while this is reviewed.
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