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Answer your phones and online support

New Idea
dexter4
Level 2: Rookie

Answer your phones and online support

A good idea would be to answer your phones and online support as a start.

 

I run a small business and I don't have time to sit and watch a screen for hours to get a response.

 

Even worse was being hung up on by your automatic answering service.

 

 

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2 Comments
Jupiter
Level 25: The Singularity
Level 25: The Singularity

If you use the My Telstra app on your mobile for the chat service, then you get a notification through the app when a consultant responds.

Danmat
Observer

I cancelled my 2 mobiles and home internet because of this.

2 days on that text was enough to push me to cancel. After 9 years with them and you can't talk to someone about a problem that they said they fixed ages ago and wasn't. I don't like being hung up by a automatic answering service.