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Telstra 24/7 chat records to be accessible via My Account

Looking Into It
Level 13: Super Sleuth

Telstra 24/7 chat records to be accessible via My Account

I'd like to request that Telstra have the facility where if you have a 24/7 Chat with Telstra while logged in to your account that the past discussions be accessible via our My Account page.  Maybe not all but say the last 6 months.  While I try and remember to keep/save a copy of all discussions I have, it would be beneficial for all if those discussions could be accessible via My Account.

 

Cheers

~~ If you don't ask ~~

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11 Comments
Observer

Also, please stop redacting the most important information in the transcripts when emailing them!!