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ronno
Level 1: Cadet

The Harman Kardon Neo Bluetooth Speaker I purchased via Telstra Rewards on 24th Feb 2020 is faulty / what can I do? Where do I go?

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

Al108
Level 1: Cadet

1342200 the MOST infuriating unhelpful service The cost saving SMS option completely a waste of time I am looking at changing to another vendor due to such a TERRIBLE take on  My issues: I can't login to the account or APP which i have using all the ...

Unhappy40
Level 1: Cadet

Over the past 12 months every time I call for support Telstra hangs up on me stating that call volumes are too high. Literally hangs up on me. I know we have had Covid but really, why does that mean I can no longer speak to a real person and obtain p ...

Pliny1
Level 2: Rookie

Hi, I've used Live Chat effectively for many years.It appears to have disappeared since the start of Covid,"Codi" the substitute  is useless and can't address my problems and should be put back into his box and hidden away in Telstra's cupboard.Any c ...

oldie78
Level 1: Cadet

said my internet compromised and I would be frozen out for 30 days unless I do certain things on my computer he said no charge and he would show me how, I refused and told him I would contact telstra direct

Sam451
Level 1: Cadet

Would love some support as l have been trying to get ahold of telstra and can't seem to find what lm looking for online. 
I need November and December 2020 call history via PDF file. Does anyone know how l can do this? Or how l can contact Telstra to ...

tailor
Level 3: Gumshoe

I walked past the local telephone exchange (Carlingford NSW) yesterday and noticed a tap behind the exchange  behind the locked gates of the exchange. Now, 36hrs later, the tap is still running. I've tried to report this to telstra via the phone, liv ...

JL555
Level 1: Cadet

I don't have a clue what I'm doing 

Hello,  I need to contact HR to get my PayG yet they are closed at 3pm on a Thursday. Automated massage says to use Ask HR which i cant use because I don't work for telstra anymore. aaaah so no clue how to get ahold of HR.  Is there another way for p ...

Ddh3145
Level 3: Gumshoe

Hi Victorians, has anyone else experienced vastly reduced or inadequate 4G speeds in their remote communities along with the influx of travelers? Here in Woodside Beach, on the 90 Mile, the population swelled from 100 to almost 1000 in the past month ...

Poms
Level 1: Cadet

Hi  i live on a acreage and recently my neighbor dug up OVER 20 Metres of my telstra underground cable that crossed his property, he says he thought it was old cable even though the telstra pit on the road verge is within 3 metres of where he commenc ...

wolfprincess34
Level 2: Rookie

How do I rate my device so I can complete my profile on CrowdSupport?

P87
Level 1: Cadet

Happy NY!Any advice as to how I go about talking to a human, within Telstra? I have a case number & @ level 2, however, 87 text messages on ( over 6 days) & nothing has been resolved ( no internet/NBN). I feel like I’m living in a loop. The same resp ...

Pandaboom
Level 1: Cadet

HelloI have tried contacting Telstra a number of times, the last reply I received as - you feedback is NOTED.  I want to place an order online for a product, every time it asks me to sign in with my ID, as it loads it takes me to this link https://ch ...

Lavridvo
Level 1: Cadet

I am wanting to trade my iPhone 6S in but can’t find the trade in portal 

uglyboy
Level 1: Cadet

i submitted a service request but i realised after that i selected the wrong option. i’ve tried cancel the request both online and through telstra phone support but have been unable. any hep is appreciated!

Bazmax
Level 1: Cadet

I keep getting calls from 0402 492 280, a mobile registered to Optus, that diverts to a recording claiming to be from Telstra and advising that my landline is being disconnect because of the NBN. I've a letter somewhere from Telstra years ago advisin ...

Moeka
Level 2: Rookie

Hi there Any updates on the new Clyde Mountain Tower, reports indicated it was due for completion qtr 4 2020, anyone got any updates? Thanks

Trigga
Level 2: Rookie

When and how are the refunds for the defunct Smarthome system going to be paid?

Brigave
Just Registered

Hello, I just received an email, after receiving a text, informing me that my internet speed had been slowed as I had been using the mobile internet for too long, and that I was informed repeatedly (which I have not been) to switch back to the normal ...

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

I am paying $90 per month and my megabyte download speed is 0.3mbps; not even half a megabyte! Is this Australia still or a third world country, because now we have a SECOND RATE TELCO. I have been with Telstra for over 25 years and never before have ...

GREGGY07
Level 1: Cadet

Hi, pop up window takes me to Microsoft log in when I want to enter my bigpond email to import from. any ideas or help please

margaritatee
Level 2: Rookie

I am trying to troubleshoot my elderly parents internet and phone set up. They get extremely slow speeds and frequent drop outs on their ADSL2+ service. I have twice used the tests at fix.telstra, and arrived at: 'someone will guide you through next ...

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

TK911
Level 1: Cadet

I received a text message from a Telstra Payphone. It said the Payphone number was 0249523565. Can I find out the location of that payphone?Thanks

jasnick
Level 10: Junior Detective

How do I change my Crowd Support email address. Thank you

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

paulexocet
Level 1: Cadet

As at today (11/11/20) I've not been able to receive emails since 8/11/20 and this is happening all the time. I have to use webmail or my phone. Webmail is not suitable nor is the phone from keeping the records point of view.Are others experiencing t ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

teddyboy2014
Level 6: Bloodhound

Hi, I want another email acc with Telstra, but I can see anywhere how I access this 

CCE
Level 1: Cadet

I would like to delete my Avatar but have been advised this is not possible but that a Moderator can change the name. How do I contact a Moderator please ?

Abhinav1886
Level 1: Cadet

Hi, Say if we have a product that is being sold in US and has necessary certifications. But now it has to be sold in Australian market and the company wants to use Telstra sim, then do we need any specific certifications? Are there any OTA requiremen ...

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

JenM7
Level 2: Rookie

Hey guys! I hope you are all well.  I'm completing my year 12 HSC Business assignment on Telstra and was wondering if anyone could tell me whether Telstra is currently a public or private company. My textbooks were printed before they left the govern ...

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 6: Bloodhound

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Youngy54
Level 3: Gumshoe

I have a - @bigpond.net.au email address & when I go to the "manage mailbox" page, to add a new mailbox (email address) etc; I get the following message "You have reached the maximum number of free mailboxes" - I only have one (1) mailbox (email addr ...

Palebushman
Level 3: Gumshoe

Below, is a loose copy of my entries this evening on a Telstra Feedback request from a Michael Ackland, bless him. 'Telemarketing Callers' are not considered in a favourable light in our home. Particularly now, as we feel we have recently been duped ...

Gepeto
Level 3: Gumshoe

Read a post regarding being able to upload a personal Avatar. The answer was that to be allowed to upload your personal avatar depended on how much content you have provided on Crowdsupport.Is anyone able to elaborate and tell us just HOW MUCH is eno ...

Unhappy40
Level 1: Cadet

Over the past 12 months every time I call for support Telstra hangs up on me stating that call volumes are too high. Literally hangs up on me. I know we have had Covid but really, why does that mean I can no longer speak to a real person and obtain p ...

JL555
Level 1: Cadet

I don't have a clue what I'm doing 

JHunter
Level 2: Rookie

Hi I have read Crowd Support regarding why my Telstra Webmail now won't load when I use Firefox as my browser.I have tried clearing everything but it is still a issue ,Im now forced to use another different means to get through ? Yet mobile phone is ...

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

When is this company going to fall over or pulled into lineDon't give a **bleep** about people u can no longer talk to anyone to get **bleep** fixedA week to get a SIM activated app still doesn't work only with them now spend so much time away from P ...

MysticWiz
Level 1: Cadet

Has anyone else noticed that.... You call telstraget sent a txt message linkforwarded to chatchat does not answerchat bot suggests contacting through the appthe app chat sends you back to the same chatwhich sends you a linkwhich logs you into the web ...

Casssie
Level 1: Cadet

Can you please advise the HR email support box for ex employees?  the 1300 number no longer operates.  Thanks Cass

deejerydoo
Level 3: Gumshoe

This is actually a community support not feedback question, but you appear to not have an option for asking support questions... I have been wondering why it is I never receive email notifications to forum posts and topics for some time. I have just ...

deejerydoo
Level 3: Gumshoe

Trying to respond to a personal message and am not able to send my reply. All I am getting is: "Correct the highlighted errors and try again. None of the users have PM enabled. Message will not be sent."

00007
Level 1: Cadet

I am being redirected to the Telstra router each time I click on my bookmark (opens up the router login page) or do a fresh search on the BOM webpage (opens up a new page with access denied - as per screenshot). It even changed the logo on my bookmar ...

SLK2007
Level 1: Cadet

I reported a low aerial cable across my drive way, Telstra Report No. 172941529. I was advised that this would be attended to within 48hrs. This problem was reported last Thursday, 20/8/2020 and has, as yet, not been addressed. Are you able to advise ...

HOW DO YOU PRINT A FULL LIST OF WEBMAIL CONTACTS

bbwgus
Level 1: Cadet

ADSL serviceOn Wednesday 19th August approximately 5pm I lost internet access. I did all the things I knew to do which did not work. I rang and was relayed to a text service because "that's how Telstra can serve me better". I texted at 8.11pm but the ...

MrUnsupported
Level 1: Cadet

My wife and I have split up so I took the time off work to go to a Telstra shop to change the details of my account as it was all in my ex wife’s name. I spent time in the shop filling out forms to change the details of my account so I can sign in an ...

teddyboy2014
Level 6: Bloodhound

in the old system, when i deleted an individual email or file, i just deleted them, now I am asked again if thats what I want?

HW29
Level 1: Cadet

I do not have a primary (?) email listed against my account. How do I initiate one. Lots of info for getting a second - 14th Email account but nothing with a primary account. I have been a Telstra customer 20+ years. 

demons27
Level 3: Gumshoe

Can successfully stream from my iPad to my TV via Apple Airplay with no issues on streaming quality or lag. Currently have 3 x Foxtel IQ2 boxes (2 via multiroom) with Telstra. Tried to get a Foxtel Go / AirPlay session to the same TV happening. Airpl ...

Scorpio1
Level 2: Rookie

When I play freecell on my android I often get a red dot down near the bottom. What does this mean?

Simstar-108
Level 3: Gumshoe

So got a dish installed and a IQ4 box earlier this year.  We don't have a single 4K nor 4K capable TV out of the 3 TVs here and certainly not multi-room capability set up etc.   In the main lounge-room where we watch a LOT of TV as an extended family ...

Nic55
Level 1: Cadet

The image of the box below is located on the external wall of our house. We're installing a carport and need its moved to a lower position, but I'm not even sure if it's a Telstra asset and if it's even in operation? Any help to at least identify the ...

Floccinaucin
Level 1: Cadet

https://say.telstra.com.au/customer/general/forms/Email-ComplaintForm will not submit no matter what I do.All fields required have been completed properly, but page keeps saying they have not been.This follows other complaints on line that Telstra is ...

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