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JCM2009
Level 1: Cadet

Hi all, I have just received a text message from Telstra to my non-Telstra mobile phone, notifying me that my Telstra Bill is now available.As I am a NBN customer with Telstra, that wouldn't be odd, however, I usually receive these notifications via ...

marshallarts
Level 5: Eagle Eye

Just logged in to CrowdSupport for the first time after a quite a while, and would like to ask a question about Arcadyan LH1000 firmware.  But I am unable to reply to any thread - when I click on the Reply button on a post, nothing happens.  Nothing. ...

JJHENDO4
Level 1: Cadet

Telstra app is great, thank you for the support 

Bits12
Level 1: Cadet

When I logged in to crowd support today, I was forced to set up a new profile. I can’t get back to my old profile. And this new profile isn’t letting me reply to a question I raised in my old profile which I was hoping to update. How do I delete this ...

Maz16
Level 2: Rookie

I have a Telstra Smart Modem for my Telstra NBN plan but would like to use a Telstra Smart modem with a 5G data only plan.Can I swap the original sim card to the new 5g data only sim, disconnect the phone line and it will work basically like a mobile ...

Ben-999
Level 1: Cadet

Hi Crowd Suppport Community, I'm reviewing some emergency procedures and in the "Bomb threat" section it recommends keeping the phone line open even if the caller hangs up.    Iremember this from years ago, but technology has changed and it might not ...

Pink_Pong
Level 1: Cadet

I am receiving emails but I cannot send mail from my iPhone - this has only just occurred.  Message I keep getting is:Cannot Send Mail - "The sender address was invalid" I have checked the settings for outgoing mail, I have deleted the account and re ...

uncleDC
Level 1: Cadet

Recently my outlook could not receive/send any emails.  Telstra tech came to rescue.  Few days later, my inbox from march 20 to 24/5/21 was wiped out. then my mails on my outlook pre 24/5 have disappeared too so have all my mails on the server.i used ...

doodah2368
Level 1: Cadet

with kayo 5 dollar a month can i watcth ufc as well as afl 

PaulG5
Level 1: Cadet

I am a retired Telstra employee  and attempting to log into Link Services to review my Employee Share Plan account, however my login fails, I am of the opinion that I changed my email address prior to leaving Telstra employment, it appears that this ...

Aaron64
Level 1: Cadet

Are Telstra technicians required to have a current Flu Vaccine?

Bigwoodrz
Level 2: Rookie

Upgraded iPhone to iOS 14.6 and TV App not pairing.  App was fixed by Telstra  for iOS 14.5 but has stopped pairing under iOS 14.6Try again Telstra 

Lizzie1411
Just Registered

Can you please update your web site it is impossible to locate the invoice. I just want to receive my invoice without having to log into your confusing page only to waste time jumping in and out to try to locate an invoice that could just be sent to ...

kallista-kid
Just Registered

Can you please send the monthly bill as pdf attached to email you send.(like everyone else does already)save me having to go to open web, go to web site, login, navigate to billing, find invoice, download.What a waste of time, when your system can do ...

Clem10
Just Registered

Telstra is pathetic with thee message system.I have been on chat now for 30min filling in details etc.with no solution.Very fustrating not being able to speak to someone in English - actually pathetic.

Pella1857
Level 2: Rookie

Does Telstra have a dedicated team to assist senior Customers?  There are Aged citizens who need customer service staff who have an understanding of dealing with senior customers. 

Pella1857
Level 2: Rookie

Does Telstra have a dedicated Support team for PWD (People With Disabilities)? 

Galleon
Level 1: Cadet

False and misleading advertsWhy are there false and misleading adverts on the telstra Media website."Trick to cut electricity bills" (Voltbox)Doesn't anyone at telstra media follow the links?

JFH2
Level 2: Rookie

What am I still waiting for high level technical support 4 weeks after initial concerns were madeA case number is lodged and many consultants have answered ! You just have to wait very poor consumer relationship many hours wasted in discussion and an ...

Dsoz
Level 1: Cadet

I haven't been a telstra customer for approximately 3 years but when I was I had family and friends offers on my account as part of my employment which gave my brothers discounts. They are still linked to my telstra ID and I want to unlink them. How ...

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

sidsidsid
Level 1: Cadet

Telstra's web pages do a great job of advertising all their fantastic service offerings, but they all assume you are either an existing customer, or want to move to Telstra from another provider.
How the hell does a completely new customer get to be, ...

Tyd91
Level 1: Cadet

I'm finalising my strata sub-division with my local council and the have asked for a Compliance Certificate from Telstra or another Telecommunications Service Provider which confirms that the developer has consulted with the Provider with regard to t ...

jrdobson1
Level 4: Private Eye

I have a desktop connected by cable, has no issues. There is a desktop in another office that is connected by wifi. Wif is connected and works but cant to connect to internet message comes up when I try to connect.Seem to get win10 updates downloaded ...

Maz16
Level 2: Rookie

I have a Telstra Smart Modem for my Telstra NBN plan but would like to use a Telstra Smart modem with a 5G data only plan.Can I swap the original sim card to the new 5g data only sim, disconnect the phone line and it will work basically like a mobile ...

Pella1857
Level 2: Rookie

Does Telstra have a dedicated Support team for PWD (People With Disabilities)? 

JFH2
Level 2: Rookie

What am I still waiting for high level technical support 4 weeks after initial concerns were madeA case number is lodged and many consultants have answered ! You just have to wait very poor consumer relationship many hours wasted in discussion and an ...

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

qmg100
Level 2: Rookie

Just received an email @telstra: you have won. It goes on to say that "we randomly choose 10 happy visitors who receive a give-away from our sponsors. This is our way of saying thank you because you are a loyal telstra user. To win all you have to do ...

KRC2021
Level 1: Cadet

Hi all,Trying to redem beets headphones offer, even though I select the address form the verification list when I submit it says please verify address. Have tried on mobile and 2 different desktops so it's not a computer issue. Thanks in advance 

JustANumbChick
Level 1: Cadet

Hello, is the link I keep getting in Telstra SMS's legit? https://mytelstra.onelink.me/BJRB/faluts If it is legit, looks fake and why is Telstra using stupid URL's? Thanks

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

TK911
Level 1: Cadet

I received a text message from a Telstra Payphone. It said the Payphone number was 0249523565. Can I find out the location of that payphone?Thanks

jasnick
Level 10: Junior Detective

How do I change my Crowd Support email address. Thank you

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

paulexocet
Level 1: Cadet

As at today (11/11/20) I've not been able to receive emails since 8/11/20 and this is happening all the time. I have to use webmail or my phone. Webmail is not suitable nor is the phone from keeping the records point of view.Are others experiencing t ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

teddyboy2014
Level 6: Bloodhound

Hi, I want another email acc with Telstra, but I can see anywhere how I access this 

CCE
Level 1: Cadet

I would like to delete my Avatar but have been advised this is not possible but that a Moderator can change the name. How do I contact a Moderator please ?

Abhinav1886
Level 1: Cadet

Hi, Say if we have a product that is being sold in US and has necessary certifications. But now it has to be sold in Australian market and the company wants to use Telstra sim, then do we need any specific certifications? Are there any OTA requiremen ...

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

JenM7
Level 2: Rookie

Hey guys! I hope you are all well.  I'm completing my year 12 HSC Business assignment on Telstra and was wondering if anyone could tell me whether Telstra is currently a public or private company. My textbooks were printed before they left the govern ...

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Milroy
Level 1: Cadet

Hi there. Does some know how to open the Telstra Locator Bluetooth Tag without the opening tool or where to buy one as Telstra shops don't stock it nor can I find it on the internet? Tim

Alanray64
Level 2: Rookie

I have been directed to this site at least 3 times in the last 2 days and I’m just left hanging. No one contacts me to discuss the issues which still go on. 
my issues are nbn dropouts happening frequently So what can be done?

isp27
Level 1: Cadet

They jokingly say its like texting a friend . well with a friend you don't wait for over 2 hours for a response. This is my third day trying to get some help for the problem I mentioned in a previous email, Thanks for waiting, we've got your message. ...

NC211
Level 1: Cadet

I have received 2 calls from the following numbers:02 9363 759307 3282 8672The first one of was a recording and the second one was a human, both stating that they were calling from Telstra to talk to me about my internet connection. I hung up on both ...

JL555
Level 1: Cadet

I don't have a clue what I'm doing 

JHunter
Level 2: Rookie

Hi I have read Crowd Support regarding why my Telstra Webmail now won't load when I use Firefox as my browser.I have tried clearing everything but it is still a issue ,Im now forced to use another different means to get through ? Yet mobile phone is ...

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

When is this company going to fall over or pulled into lineDon't give a **bleep** about people u can no longer talk to anyone to get **bleep** fixedA week to get a SIM activated app still doesn't work only with them now spend so much time away from P ...

MysticWiz
Level 1: Cadet

Has anyone else noticed that.... You call telstraget sent a txt message linkforwarded to chatchat does not answerchat bot suggests contacting through the appthe app chat sends you back to the same chatwhich sends you a linkwhich logs you into the web ...

Casssie
Level 1: Cadet

Can you please advise the HR email support box for ex employees?  the 1300 number no longer operates.  Thanks Cass

deejerydoo
Level 3: Gumshoe

This is actually a community support not feedback question, but you appear to not have an option for asking support questions... I have been wondering why it is I never receive email notifications to forum posts and topics for some time. I have just ...

deejerydoo
Level 3: Gumshoe

Trying to respond to a personal message and am not able to send my reply. All I am getting is: "Correct the highlighted errors and try again. None of the users have PM enabled. Message will not be sent."

00007
Level 1: Cadet

I am being redirected to the Telstra router each time I click on my bookmark (opens up the router login page) or do a fresh search on the BOM webpage (opens up a new page with access denied - as per screenshot). It even changed the logo on my bookmar ...

SLK2007
Level 1: Cadet

I reported a low aerial cable across my drive way, Telstra Report No. 172941529. I was advised that this would be attended to within 48hrs. This problem was reported last Thursday, 20/8/2020 and has, as yet, not been addressed. Are you able to advise ...

HOW DO YOU PRINT A FULL LIST OF WEBMAIL CONTACTS

bbwgus
Level 1: Cadet

ADSL serviceOn Wednesday 19th August approximately 5pm I lost internet access. I did all the things I knew to do which did not work. I rang and was relayed to a text service because "that's how Telstra can serve me better". I texted at 8.11pm but the ...

MrUnsupported
Level 1: Cadet

My wife and I have split up so I took the time off work to go to a Telstra shop to change the details of my account as it was all in my ex wife’s name. I spent time in the shop filling out forms to change the details of my account so I can sign in an ...

teddyboy2014
Level 6: Bloodhound

in the old system, when i deleted an individual email or file, i just deleted them, now I am asked again if thats what I want?

HW29
Level 1: Cadet

I do not have a primary (?) email listed against my account. How do I initiate one. Lots of info for getting a second - 14th Email account but nothing with a primary account. I have been a Telstra customer 20+ years. 

demons27
Level 3: Gumshoe

Can successfully stream from my iPad to my TV via Apple Airplay with no issues on streaming quality or lag. Currently have 3 x Foxtel IQ2 boxes (2 via multiroom) with Telstra. Tried to get a Foxtel Go / AirPlay session to the same TV happening. Airpl ...

Scorpio1
Level 2: Rookie

When I play freecell on my android I often get a red dot down near the bottom. What does this mean?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit