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Level 4: Private Eye

25 GB extra data offer for post paid mobiles

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Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated assistant, but I keep getting the same answer... ie do it via the home tab in the app. Has anyone else had any luck?
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Level 22: Superhuman
Level 22: Superhuman
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Re: 25 GB extra data offer for post paid mobiles


@Toomuchit wrote:
Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated assistant, but I keep getting the same answer... ie do it via the home tab in the app. Has anyone else had any luck?

Hi @Toomuchit 

 

Try this direct link https://say.telstra.com.au/customer/general/forms/COVID-19 

 

Good luck :-)

Someone keeps putting vegetables in my beer crisper

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: 25 GB extra data offer for post paid mobiles


@Toomuchit wrote:
Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated assistant, but I keep getting the same answer... ie do it via the home tab in the app. Has anyone else had any luck?

Hi @Toomuchit 

 

Try this direct link https://say.telstra.com.au/customer/general/forms/COVID-19 

 

Good luck :-)

Someone keeps putting vegetables in my beer crisper

View solution in original post

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Level 4: Private Eye

Re: 25 GB extra data offer for post paid mobiles

You're a champion... I'd lend you my beer fridge if it wasn't against the law! Much appreciated.
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Level 2: Rookie

Re: 25 GB extra data offer for post paid mobiles

None at all...A late April Fools day joke I think! New app style is not easy...used to be easy, now all over the shop...surely there should be a link to the extra 25 GB...? Another stuff up? 

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Level 25: The Singularity
Level 25: The Singularity

Re: 25 GB extra data offer for post paid mobiles

There is a link in the app. At the top of the Home screen.

 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 24: Supreme Being
Level 24: Supreme Being

Re: 25 GB extra data offer for post paid mobiles

In My Telstra app there is only a link to "COVID-19 how this effects you"

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Level 4: Private Eye

Re: 25 GB extra data offer for post paid mobiles

This is no longer relevant for me... given the link posted above worked. But I'm the OP and still getting notifications of updates... and I just checked my app and I'm with cf4 and Susieday... still no link to the data on the homepage of my app... just the "COVID-19 how this effects you" link.
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Level 1: Cadet

Re: 25 GB extra data offer for post paid mobiles

Registered for 25gb but hasn't arrived. Home screen doesn't show link to register again

 

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Level 2: Rookie

Re: 25 GB extra data offer for post paid mobiles

Would be nice to see them offer a bonus to the paid up prepaid users as well. As a lot of the are prepaid because of bad finances.  Sorta feels like Telstra have a dump on there chest saying u guys can ruff it paying more for less. We will do anything to pleasure our vips. 

D J Wildman

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